Service quality expectations and consumer innovativeness towards technology-based self-service options: a study of Internet banking

  • Tak Hing Cheung

    Student thesis: Master's Thesis

    Abstract

    Please refer to the "Abstract & TOC" file on the right side
    Date of Award2000
    Original languageEnglish

    User-Defined Keywords

    • Banks and banking
    • Customer services
    • Internet banking

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    Documents

    • Abstract & TOC

      File: application/pdf, 232 KB

      Type: Supplementary materials

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