Affect, perceived service quality, and satisfaction: assessing the moderating role of service setting

  • Ying Jiang

    Student thesis: Master's Thesis

    Abstract

    Please refer to the "Abstract & TOC" file on the right side
    Date of Award2001
    Original languageEnglish

    User-Defined Keywords

    • Consumer satisfaction
    • Customer services
    • Motivation research (Marketing)
    • Quality control

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    Documents

    • Abstract & TOC

      File: application/pdf, 139 KB

      Type: Supplementary materials

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