Affect, perceived service quality, and satisfaction: assessing the moderating role of service setting

  • Ying Jiang

Student thesis: Master's Thesis

Abstract

Please refer to the "Abstract & TOC" file on the right side
Date of Award2001
Original languageEnglish

User-Defined Keywords

  • Consumer satisfaction
  • Customer services
  • Motivation research (Marketing)
  • Quality control

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