When does a Delayed Resolution Make Better? The Effect of a Delay between Compliant and Problem Resolution

Research output: Contribution to conference › Conference paper › peer-review

Original language	English
Publication status	Published - Aug 2011
Event	Eighth Annual Conference of JMS China Marketing Science - Guangzhou, China Duration: 19 Aug 2011 → 22 Aug 2011

Conference	Eighth Annual Conference of JMS China Marketing Science
Country/Territory	China
City	Guangzhou
Period	19/08/11 → 22/08/11

Cite this

@conference{e7e76d8a88154890b4464dbb086d714a,

title = "When does a Delayed Resolution Make Better? The Effect of a Delay between Compliant and Problem Resolution",

author = "Yuanyuan Zhou and Tsang, {Alex S L}",

year = "2011",

month = aug,

language = "English",

note = "Eighth Annual Conference of JMS China Marketing Science ; Conference date: 19-08-2011 Through 22-08-2011",

}