When does a Delayed Resolution Make Better? The Effect of a Delay between Compliant and Problem Resolution

Yuanyuan Zhou, Alex S L Tsang

Research output: Contribution to conferencePaperpeer-review

Original languageEnglish
Publication statusPublished - Aug 2011
EventEighth Annual Conference of JMS China Marketing Science - Guangzhou, China
Duration: 19 Aug 201122 Aug 2011

Conference

ConferenceEighth Annual Conference of JMS China Marketing Science
Country/TerritoryChina
CityGuangzhou
Period19/08/1122/08/11

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