What Is Happening in Quality Management?: Findings from an IM Survey

Adrian Wilkinson; Tom Redman; Ed Snape

doi:10.1108/09544789410052787

What Is Happening in Quality Management? Findings from an IM Survey

Adrian Wilkinson, Tom Redman, Ed Snape

Department of Management, Marketing and Information Systems

Research output: Contribution to journal › Journal article › peer-review

16 Citations (Scopus)

Abstract

In recent years, quality management has become topical in management circles. The language of quality has spread throughout manufacturing industry into service industries and also into the public sector. During 1992, almost 900 Institute of Management members completed a questionnaire on quality management in their own organizations. The aim of the survey was to add to our knowledge of quality management in the UK. This article presents a brief overview of some of the main findings of the survey.

Original language	English
Pages (from-to)	55-58
Number of pages	4
Journal	The TQM Magazine
Volume	6
Issue number	1
DOIs	https://doi.org/10.1108/09544789410052787
Publication status	Published - 1 Feb 1994

Scopus Subject Areas

General Decision Sciences
Industrial relations
Strategy and Management
Industrial and Manufacturing Engineering
Applied Mathematics

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10.1108/09544789410052787

Cite this

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What Is Happening in Quality Management? Findings from an IM Survey

Abstract

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