What drives trust transfer from web to mobile payment services? The dual effects of perceived entitativity

Xiang Gong; Kem Z.K. Zhang; Chongyang Chen; Christy M K Cheung; Matthew K.O. Lee

doi:10.1016/j.im.2019.103250

What drives trust transfer from web to mobile payment services? The dual effects of perceived entitativity

Xiang Gong, Kem Z.K. Zhang^*, Chongyang Chen, Christy M K Cheung, Matthew K.O. Lee

^*Corresponding author for this work

School of Business

Research output: Contribution to journal › Journal article › peer-review

74 Citations (Scopus)

Abstract

Drawing from trust transfer theory, this study investigates cognitive trust and emotional trust transfer from web payment (WP) to mobile payment (MP) services with the emphasis on the effect of web–mobile payment relationship, namely, perceived entitativity. By conducting an online survey (n = 491), our study shows two key findings. First, cognitive trust and emotional trust can be transferred from WP to MP services, which, in turn, formulate intention to use MP services. Second, perceived entitativity not only increases cognitive trust and emotional trust in MP, but also enhances the transfer of cognitive trust and emotional trust from WP to MP services.

Original language	English
Article number	103250
Number of pages	11
Journal	Information and Management
Volume	57
Issue number	7
DOIs	https://doi.org/10.1016/j.im.2019.103250
Publication status	Published - Nov 2020

User-Defined Keywords

Mobile commerce
Mobile payment
Perceived entitativity
Trust transfer theory
Web–mobile payment transition

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10.1016/j.im.2019.103250

Cite this

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title = "What drives trust transfer from web to mobile payment services? The dual effects of perceived entitativity",

abstract = "Drawing from trust transfer theory, this study investigates cognitive trust and emotional trust transfer from web payment (WP) to mobile payment (MP) services with the emphasis on the effect of web–mobile payment relationship, namely, perceived entitativity. By conducting an online survey (n = 491), our study shows two key findings. First, cognitive trust and emotional trust can be transferred from WP to MP services, which, in turn, formulate intention to use MP services. Second, perceived entitativity not only increases cognitive trust and emotional trust in MP, but also enhances the transfer of cognitive trust and emotional trust from WP to MP services.",

keywords = "Mobile commerce, Mobile payment, Perceived entitativity, Trust transfer theory, Web–mobile payment transition",

author = "Xiang Gong and Zhang, {Kem Z.K.} and Chongyang Chen and Cheung, {Christy M K} and Lee, {Matthew K.O.}",

note = "Funding Information: The work described in this study was supported by grants from the National Natural Science Foundation of China (Nos. 71671174 and 71801166) and the Hong Kong Research Grant Council (Nos. 7004777 and 9042584). ",

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T1 - What drives trust transfer from web to mobile payment services? The dual effects of perceived entitativity

AU - Gong, Xiang

AU - Zhang, Kem Z.K.

AU - Chen, Chongyang

AU - Cheung, Christy M K

AU - Lee, Matthew K.O.

N1 - Funding Information: The work described in this study was supported by grants from the National Natural Science Foundation of China (Nos. 71671174 and 71801166) and the Hong Kong Research Grant Council (Nos. 7004777 and 9042584).

PY - 2020/11

Y1 - 2020/11

N2 - Drawing from trust transfer theory, this study investigates cognitive trust and emotional trust transfer from web payment (WP) to mobile payment (MP) services with the emphasis on the effect of web–mobile payment relationship, namely, perceived entitativity. By conducting an online survey (n = 491), our study shows two key findings. First, cognitive trust and emotional trust can be transferred from WP to MP services, which, in turn, formulate intention to use MP services. Second, perceived entitativity not only increases cognitive trust and emotional trust in MP, but also enhances the transfer of cognitive trust and emotional trust from WP to MP services.

AB - Drawing from trust transfer theory, this study investigates cognitive trust and emotional trust transfer from web payment (WP) to mobile payment (MP) services with the emphasis on the effect of web–mobile payment relationship, namely, perceived entitativity. By conducting an online survey (n = 491), our study shows two key findings. First, cognitive trust and emotional trust can be transferred from WP to MP services, which, in turn, formulate intention to use MP services. Second, perceived entitativity not only increases cognitive trust and emotional trust in MP, but also enhances the transfer of cognitive trust and emotional trust from WP to MP services.

KW - Mobile commerce

KW - Mobile payment

KW - Perceived entitativity

KW - Trust transfer theory

KW - Web–mobile payment transition

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DO - 10.1016/j.im.2019.103250

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JO - Information and Management

JF - Information and Management

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What drives trust transfer from web to mobile payment services? The dual effects of perceived entitativity

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