TY - JOUR
T1 - What drives trust transfer from web to mobile payment services? The dual effects of perceived entitativity
AU - Gong, Xiang
AU - Zhang, Kem Z.K.
AU - Chen, Chongyang
AU - Cheung, Christy M K
AU - Lee, Matthew K.O.
N1 - Funding Information:
The work described in this study was supported by grants from the National Natural Science Foundation of China (Nos. 71671174 and 71801166) and the Hong Kong Research Grant Council (Nos. 7004777 and 9042584).
Funding Information:
The following is Supplementary data to this article: Xiang Gong is assistant professor in School of Management, Xi’an Jiaotong University, China. He received his PhD degree in information systems from the joint PhD program between the University of Science and Technology of China and City University of Hong Kong. His research interests include financial technology, cyberdeviance, and social commerce. His research has been published in international journals such as Information Systems Journal , Information & Management , Information Technology & People , International Journal of Information Management , Computers in Human Behavior , Internet Research , and Industrial Management & Data Systems . Kem Z.K. Zhang is a faculty member in the Faculty of Business Administration, Lakehead University, Canada. He received his PhD degree in information systems from the joint PhD program between the University of Science and Technology of China and City University of Hong Kong. His research interests include electronic commerce and consumer behaviors in social media and mobile contexts. He has published papers in international journals, such as Decision Support Systems , Information Systems Journal , Information & Management , Journal of the Association for Information Science and Technology , Information Technology & People , Electronic Commerce Research and Applications , and Computers in Human Behavior . He has served on the editorial board of Internet Research and as a special issue associate editor for Decision Support Systems. Chongyang Chen is associate professor in Dongwu Business School, Soochow University, China. She received her PhD degree in information systems at the joint PhD program between the University of Science and Technology of China and City University of Hong Kong. Her research interests include IT usage and addiction. Her research has been published in international journals such as Information Systems Journal , Information & Management , Information Technology & People , International Journal of Information Management , Computers in Human Behavior , Internet Research , and Industrial Management & Data Systems . Christy M. K. Cheung is professor of Information Systems and e-Business Management at the School of Business, Hong Kong Baptist University. She received her PhD degree from City University of Hong Kong. Her research interests include technology use and well-being, social media, electronic word-of-mouth, and adaptive and maladaptive IT use. She has published more than 100 refereed articles in international journals, conference proceedings, and research textbooks. Her research articles have been published in MIS Quarterly , Journal of Management Information Systems , Journal of Information Technology , Decision Support Systems , Journal of the American Society for Information Science and Technology , Journal of Information Technology , Information & Management , among others. She has served on the editorial board of the Decision Support Systems , Information & Management , Information Systems Journal, Journal of the Association Information Systems, and Internet Research . Matthew K.O. Lee is chair professor of Information Systems & E-Commerce at the College of Business, City University of Hong Kong. He is the principal investigator of a number of CERG grants and has published more than 100 refereed articles in international journals, such as MIS Quarterly, Journal of Management Information Systems, Journal of International Business Studies, Journal of the Association for Information Systems, Information Systems Journal, Journal of Information Technology , International Journal of Electronic Commerce, Decision Support Systems, Information & Management, among others. He has served as a special associate editor for MIS Quarterly and the Information Systems Journal .
Funding Information:
The work described in this study was supported by grants from the National Natural Science Foundation of China (Nos. 71671174 and 71801166 ) and the Hong Kong Research Grant Council (Nos. 7004777 and 9042584 ). Appendix A
PY - 2020/11
Y1 - 2020/11
N2 - Drawing from trust transfer theory, this study investigates cognitive trust and emotional trust transfer from web payment (WP) to mobile payment (MP) services with the emphasis on the effect of web–mobile payment relationship, namely, perceived entitativity. By conducting an online survey (n = 491), our study shows two key findings. First, cognitive trust and emotional trust can be transferred from WP to MP services, which, in turn, formulate intention to use MP services. Second, perceived entitativity not only increases cognitive trust and emotional trust in MP, but also enhances the transfer of cognitive trust and emotional trust from WP to MP services.
AB - Drawing from trust transfer theory, this study investigates cognitive trust and emotional trust transfer from web payment (WP) to mobile payment (MP) services with the emphasis on the effect of web–mobile payment relationship, namely, perceived entitativity. By conducting an online survey (n = 491), our study shows two key findings. First, cognitive trust and emotional trust can be transferred from WP to MP services, which, in turn, formulate intention to use MP services. Second, perceived entitativity not only increases cognitive trust and emotional trust in MP, but also enhances the transfer of cognitive trust and emotional trust from WP to MP services.
KW - Mobile commerce
KW - Mobile payment
KW - Perceived entitativity
KW - Trust transfer theory
KW - Web–mobile payment transition
UR - http://www.scopus.com/inward/record.url?scp=85076981892&partnerID=8YFLogxK
U2 - 10.1016/j.im.2019.103250
DO - 10.1016/j.im.2019.103250
M3 - Article
AN - SCOPUS:85076981892
SN - 0378-7206
VL - 57
JO - Information and Management
JF - Information and Management
IS - 7
M1 - 103250
ER -