Web-Based Information Systems Satisfaction: Theoretical Development and Testing of Competing Models

Christy M K CHEUNG, Matthew K.O. Lee

Research output: Chapter in book/report/conference proceedingConference contributionpeer-review

Abstract

User satisfaction has been widely used in evaluating the performance of web-based information systems (WIS) since the growth of the World Wide Web. This study aims at investigating the structure and diniensionality of the WIS satisfaction construct. We tested the competing models built upon the web satisfaction model and assessed the psychometric properties of the factors and measuring items using confirmatory factor analysis. Our findings suggested that WIS satisfaction can be explained by a higher-order factor model with six first-order factors (i.e., understandability, reliability, usefulness, access, usability, and navigation) and two correlated second-order factors (i.e., web information satisfaction and web system satisfaction). The model provides a good-fit to the data and is theoretically valid, reflecting the logical or formal consistency. Implications of the current investigation for practice and research are provided.

Original languageEnglish
Title of host publicationProceedings of the Third International Conference on Web Information Systems and Technologies
Pages46-53
Number of pages8
DOIs
Publication statusPublished - Mar 2007
Event3rd International Conference on Web Information Systems and Technologies, Webist 2007 - Barcelona, Spain
Duration: 3 Mar 20076 Mar 2007

Conference

Conference3rd International Conference on Web Information Systems and Technologies, Webist 2007
Country/TerritorySpain
CityBarcelona
Period3/03/076/03/07

Scopus Subject Areas

  • Computer Networks and Communications
  • Hardware and Architecture
  • Information Systems
  • Electrical and Electronic Engineering

User-Defined Keywords

  • Information Quality
  • System Quality
  • User Satisfaction
  • Web-base Information System

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