We-intention to use instant messaging for collaborative work: The moderating effect of experience

Aaron X.L. Shen, Christy M K CHEUNG, Matthew K.O. Lee, Wei Ping Wang

Research output: Chapter in book/report/conference proceedingConference contributionpeer-review

Abstract

In response to an increase in both team collaboration and real-time dynamics in the current business environment, more and more companies adopt instant messaging as a means of improving team effectiveness and efficacy and reducing delays in decision making. This study offers a novel exploration of co-workers' we-intention to use instant messaging for collaborative work by investigating two group-level determinants - group norm and social identity - and considering the mediating effect of desire. A survey (n=482) was conducted to test the differences between high and low experience respondents. The research model explains 57.5% of the variance in we-intention. Research results show that desire partially mediates the effects of group norm and social identity on we-intention. The relationships between group norm and desire, as well as between group norm and we-intention, are found to be stronger for low experience group, in contrast, the relationships between social identity and desire, as well as between social identity and we-intention, are found to be stronger for high experience group. Implications of this study are provided for both researchers and practitioners.

Original languageEnglish
Title of host publicationICE-B 2007 - Proceedings of the 2nd International Conference on e-Business
Pages235-242
Number of pages8
Publication statusPublished - 2007
Event2nd International Conference on e-Business, ICE-B 2007 - , Spain
Duration: 28 Jul 200731 Jul 2007

Publication series

NameICE-B 2007 - Proceedings of the 2nd International Conference on e-Business

Conference

Conference2nd International Conference on e-Business, ICE-B 2007
Country/TerritorySpain
Period28/07/0731/07/07

Scopus Subject Areas

  • Management Information Systems
  • Management of Technology and Innovation

User-Defined Keywords

  • Computer-supported cooperative work
  • Desire
  • Experience
  • Group norm
  • Instant messaging
  • Social identity
  • Social influence
  • We-intention

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