Using mental simulation to manage consumer waits for services

Ka Yan Ho, Jessica Y. Y. Kwong

Research output: Contribution to conferencePaper

Original languageEnglish
Publication statusSubmitted - Jun 2014
EventAMA SERVSIG 2014 International Service Research Conference - Thessaloniki, Greece
Duration: 13 Jun 201415 Jun 2014

Conference

ConferenceAMA SERVSIG 2014 International Service Research Conference
Period13/06/1415/06/14

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