Using mental simulation to manage consumer waits for services

Ka Yan Ho, Jessica Y. Y. Kwong

    Research output: Contribution to conference › Conference paper

    Original languageEnglish
    Publication statusPublished - Jun 2014
    EventAMA SERVSIG 2014 International Service Research Conference - Thessaloniki, Greece
    Duration: 13 Jun 2014 → 15 Jun 2014

    Conference

    ConferenceAMA SERVSIG 2014 International Service Research Conference
    Period13/06/14 → 15/06/14

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