User information satisfaction with a knowledge-based virtual community: An empirical investigation

Xiao Ling Jin; Christy M K CHEUNG; Matthew K.O. Lee; Huaping Chen

doi:10.1007/978-3-540-87781-3_14

User information satisfaction with a knowledge-based virtual community: An empirical investigation

Xiao Ling Jin^*, Christy M K CHEUNG, Matthew K.O. Lee, Huaping Chen

^*Corresponding author for this work

Research output: Chapter in book/report/conference proceeding › Conference proceeding › peer-review

6 Citations (Scopus)

Abstract

Virtual communities provide online social spaces for individuals to share and exchange knowledge. The value of these communities however depends on user ongoing participation. User satisfaction is one of the most crucial factors determining the continuance of using an information system. In this specific context of virtual community, the content (information) is collectively created by members in the community. It is thus important to identify factors determining user information satisfaction. A theoretical model of user information satisfaction was developed and empirically tested with 240 current users of a knowledge-based virtual community. Among the four attributes of information quality, only perceived information relevance, disconfirmation of information accuracy, disconfirmation of comprehensiveness, and disconfirmation of information relevance have significant influence on user information satisfaction. This study has raised many interesting questions. Additional theorizing and empirical investigation for a better understanding of user information satisfaction in knowledge-based virtual communities are encouraged.

Original language	English
Title of host publication	Emerging Technologies and Information Systems for the Knowledge Society - First World Summit on the Knowledge Society, WSKS 2008, Proceedings
Pages	123-130
Number of pages	8
DOIs	https://doi.org/10.1007/978-3-540-87781-3_14
Publication status	Published - 2008
Event	1st World Summit on the Knowledge Society, WSKS 2008 - Athens, Greece Duration: 24 Sept 2008 → 26 Sept 2008

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	5288 LNAI
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	1st World Summit on the Knowledge Society, WSKS 2008
Country/Territory	Greece
City	Athens
Period	24/09/08 → 26/09/08

Scopus Subject Areas

Theoretical Computer Science
Computer Science(all)

User-Defined Keywords

Expectation disconfirmation theory
Information quality
User satisfaction
Virtual community

Access to Document

10.1007/978-3-540-87781-3_14

Cite this

Jin, X. L., CHEUNG, C. M. K., Lee, M. K. O., & Chen, H. (2008). User information satisfaction with a knowledge-based virtual community: An empirical investigation. In Emerging Technologies and Information Systems for the Knowledge Society - First World Summit on the Knowledge Society, WSKS 2008, Proceedings (pp. 123-130). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 5288 LNAI). https://doi.org/10.1007/978-3-540-87781-3_14

Jin, Xiao Ling ; CHEUNG, Christy M K ; Lee, Matthew K.O. et al. / User information satisfaction with a knowledge-based virtual community : An empirical investigation. Emerging Technologies and Information Systems for the Knowledge Society - First World Summit on the Knowledge Society, WSKS 2008, Proceedings. 2008. pp. 123-130 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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title = "User information satisfaction with a knowledge-based virtual community: An empirical investigation",

abstract = "Virtual communities provide online social spaces for individuals to share and exchange knowledge. The value of these communities however depends on user ongoing participation. User satisfaction is one of the most crucial factors determining the continuance of using an information system. In this specific context of virtual community, the content (information) is collectively created by members in the community. It is thus important to identify factors determining user information satisfaction. A theoretical model of user information satisfaction was developed and empirically tested with 240 current users of a knowledge-based virtual community. Among the four attributes of information quality, only perceived information relevance, disconfirmation of information accuracy, disconfirmation of comprehensiveness, and disconfirmation of information relevance have significant influence on user information satisfaction. This study has raised many interesting questions. Additional theorizing and empirical investigation for a better understanding of user information satisfaction in knowledge-based virtual communities are encouraged.",

keywords = "Expectation disconfirmation theory, Information quality, User satisfaction, Virtual community",

author = "Jin, {Xiao Ling} and CHEUNG, {Christy M K} and Lee, {Matthew K.O.} and Huaping Chen",

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doi = "10.1007/978-3-540-87781-3_14",

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series = "Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)",

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Jin, XL, CHEUNG, CMK, Lee, MKO & Chen, H 2008, User information satisfaction with a knowledge-based virtual community: An empirical investigation. in Emerging Technologies and Information Systems for the Knowledge Society - First World Summit on the Knowledge Society, WSKS 2008, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 5288 LNAI, pp. 123-130, 1st World Summit on the Knowledge Society, WSKS 2008, Athens, Greece, 24/09/08. https://doi.org/10.1007/978-3-540-87781-3_14

User information satisfaction with a knowledge-based virtual community: An empirical investigation. / Jin, Xiao Ling; CHEUNG, Christy M K; Lee, Matthew K.O. et al.
Emerging Technologies and Information Systems for the Knowledge Society - First World Summit on the Knowledge Society, WSKS 2008, Proceedings. 2008. p. 123-130 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 5288 LNAI).

Research output: Chapter in book/report/conference proceeding › Conference proceeding › peer-review

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AU - Jin, Xiao Ling

AU - CHEUNG, Christy M K

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AB - Virtual communities provide online social spaces for individuals to share and exchange knowledge. The value of these communities however depends on user ongoing participation. User satisfaction is one of the most crucial factors determining the continuance of using an information system. In this specific context of virtual community, the content (information) is collectively created by members in the community. It is thus important to identify factors determining user information satisfaction. A theoretical model of user information satisfaction was developed and empirically tested with 240 current users of a knowledge-based virtual community. Among the four attributes of information quality, only perceived information relevance, disconfirmation of information accuracy, disconfirmation of comprehensiveness, and disconfirmation of information relevance have significant influence on user information satisfaction. This study has raised many interesting questions. Additional theorizing and empirical investigation for a better understanding of user information satisfaction in knowledge-based virtual communities are encouraged.

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Jin XL, CHEUNG CMK, Lee MKO, Chen H. User information satisfaction with a knowledge-based virtual community: An empirical investigation. In Emerging Technologies and Information Systems for the Knowledge Society - First World Summit on the Knowledge Society, WSKS 2008, Proceedings. 2008. p. 123-130. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-540-87781-3_14

User information satisfaction with a knowledge-based virtual community: An empirical investigation

Abstract

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Scopus Subject Areas

User-Defined Keywords

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