User information satisfaction with a knowledge-based virtual community: An empirical investigation

Xiao Ling Jin*, Christy M K CHEUNG, Matthew K.O. Lee, Huaping Chen

*Corresponding author for this work

Research output: Chapter in book/report/conference proceedingConference contributionpeer-review

5 Citations (Scopus)


Virtual communities provide online social spaces for individuals to share and exchange knowledge. The value of these communities however depends on user ongoing participation. User satisfaction is one of the most crucial factors determining the continuance of using an information system. In this specific context of virtual community, the content (information) is collectively created by members in the community. It is thus important to identify factors determining user information satisfaction. A theoretical model of user information satisfaction was developed and empirically tested with 240 current users of a knowledge-based virtual community. Among the four attributes of information quality, only perceived information relevance, disconfirmation of information accuracy, disconfirmation of comprehensiveness, and disconfirmation of information relevance have significant influence on user information satisfaction. This study has raised many interesting questions. Additional theorizing and empirical investigation for a better understanding of user information satisfaction in knowledge-based virtual communities are encouraged.

Original languageEnglish
Title of host publicationEmerging Technologies and Information Systems for the Knowledge Society - First World Summit on the Knowledge Society, WSKS 2008, Proceedings
Number of pages8
Publication statusPublished - 2008
Event1st World Summit on the Knowledge Society, WSKS 2008 - Athens, Greece
Duration: 24 Sep 200826 Sep 2008

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume5288 LNAI
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349


Conference1st World Summit on the Knowledge Society, WSKS 2008

Scopus Subject Areas

  • Theoretical Computer Science
  • Computer Science(all)

User-Defined Keywords

  • Expectation disconfirmation theory
  • Information quality
  • User satisfaction
  • Virtual community


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