User expectations research revisited: Methodological considerations

Minhua Liu*

*Corresponding author for this work

Research output: Chapter in book/report/conference proceedingChapterpeer-review

1 Citation (Scopus)


Survey-based user expectations research is an important line of research on quality in the domain of simultaneous conference interpreting. Its methodology has often been criticised for a lack of rigour. However, few have treated methodology as the focus of their discussion. In this chapter, a comprehensive overview of the methodological issues of survey-based user expectations research is provided, with topics covering the construct, criteria, instrument, response format, levels of measurement, measures of central tendency, and sampling. As an illustration for the methodology under discussion, the results of the classic study by Bühler (1986) are reanalysed by using different measures of central tendency. The chapter concludes with a discussion on the importance of incorporating users’ actual experience to make user-related research on interpreting more relevant.

Original languageEnglish
Title of host publicationIntroducing New Hypertexts on Interpreting (Studies)
Subtitle of host publicationA tribute to Franz Pöchhacker
EditorsCornelia Zwischenberger, Karin Reithofer, Sylvi Rennert
PublisherJohn Benjamins Publishing Company
Number of pages22
ISBN (Electronic)9789027253293
ISBN (Print)9789027213464
Publication statusPublished - 14 Apr 2023

Publication series

NameBenjamins Translation Library
ISSN (Print)0929-7316

Scopus Subject Areas

  • Communication
  • Language and Linguistics
  • Linguistics and Language
  • Literature and Literary Theory

User-Defined Keywords

  • construct validity
  • quality criteria
  • survey
  • user expectations
  • user research


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