TY - JOUR
T1 - Understanding Students’ Intentions to Join the Hospitality Industry
T2 - The Role of Emotional Intelligence, Service Orientation, and Industry Satisfaction
AU - Walsh, Kate
AU - CHANG, Song
AU - Tse, Eliza Ching Yick
N1 - Publisher Copyright:
© 2014, © The Author(s) 2014.
Copyright:
Copyright 2015 Elsevier B.V., All rights reserved.
PY - 2015/11/1
Y1 - 2015/11/1
N2 - A study of 246 hospitality degree students in Hong Kong and the United States found that emotional intelligence has a strong effect on students’ intentions to pursue a career in the hospitality industry. The students’ service orientation has a similar but weaker effect. The study also found that this relationship is mediated by the degree to which these post-internship students were satisfied with working in the industry. Because emotional intelligence can be enhanced through education, hospitality educators can help develop their students’ emotional intelligence and service orientation and potentially increase their likelihood of developing successful careers within the industry.
AB - A study of 246 hospitality degree students in Hong Kong and the United States found that emotional intelligence has a strong effect on students’ intentions to pursue a career in the hospitality industry. The students’ service orientation has a similar but weaker effect. The study also found that this relationship is mediated by the degree to which these post-internship students were satisfied with working in the industry. Because emotional intelligence can be enhanced through education, hospitality educators can help develop their students’ emotional intelligence and service orientation and potentially increase their likelihood of developing successful careers within the industry.
KW - emotional intelligence
KW - intentions to stay in the hospitality industry
KW - service orientation
UR - http://www.scopus.com/inward/record.url?scp=84943550276&partnerID=8YFLogxK
U2 - 10.1177/1938965514552475
DO - 10.1177/1938965514552475
M3 - Article
AN - SCOPUS:84943550276
VL - 56
SP - 369
EP - 382
JO - Cornell Hospitality Quarterly
JF - Cornell Hospitality Quarterly
SN - 1938-9655
IS - 4
ER -