Understanding Students’ Intentions to Join the Hospitality Industry: The Role of Emotional Intelligence, Service Orientation, and Industry Satisfaction

Kate Walsh; Song CHANG; Eliza Ching Yick Tse

doi:10.1177/1938965514552475

Understanding Students’ Intentions to Join the Hospitality Industry: The Role of Emotional Intelligence, Service Orientation, and Industry Satisfaction

Kate Walsh^*, Song CHANG, Eliza Ching Yick Tse

^*Corresponding author for this work

Department of Management

Research output: Contribution to journal › Article › peer-review

17 Citations (Scopus)

Abstract

A study of 246 hospitality degree students in Hong Kong and the United States found that emotional intelligence has a strong effect on students’ intentions to pursue a career in the hospitality industry. The students’ service orientation has a similar but weaker effect. The study also found that this relationship is mediated by the degree to which these post-internship students were satisfied with working in the industry. Because emotional intelligence can be enhanced through education, hospitality educators can help develop their students’ emotional intelligence and service orientation and potentially increase their likelihood of developing successful careers within the industry.

Original language	English
Pages (from-to)	369-382
Number of pages	14
Journal	Cornell Hospitality Quarterly
Volume	56
Issue number	4
DOIs	https://doi.org/10.1177/1938965514552475
Publication status	Published - 1 Nov 2015

Scopus Subject Areas

Tourism, Leisure and Hospitality Management

User-Defined Keywords

emotional intelligence
intentions to stay in the hospitality industry
service orientation

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10.1177/1938965514552475

Cite this

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Understanding Students’ Intentions to Join the Hospitality Industry: The Role of Emotional Intelligence, Service Orientation, and Industry Satisfaction

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