TY - GEN
T1 - Trust building and sustainable internet banking
AU - LIAO, Victor
N1 - Copyright:
Copyright 2012 Elsevier B.V., All rights reserved.
PY - 2005
Y1 - 2005
N2 - This paper empirically explores customers' trust in Internet banking based on a research model with several constructs such as structural assurance, perceived bank reputation, perceived website quality, and disposition to trust. The results suggest that these constructs significantly influence trusting beliefs and customers' willingness to use Internet banking, which in turn have a positively impact on the establishment of customers' trust in Internet banking. Trust building should strengthen customers' confidence in Internet banking and facilitate the development of sustainable Internet banking services.
AB - This paper empirically explores customers' trust in Internet banking based on a research model with several constructs such as structural assurance, perceived bank reputation, perceived website quality, and disposition to trust. The results suggest that these constructs significantly influence trusting beliefs and customers' willingness to use Internet banking, which in turn have a positively impact on the establishment of customers' trust in Internet banking. Trust building should strengthen customers' confidence in Internet banking and facilitate the development of sustainable Internet banking services.
KW - Customers
KW - e-service
KW - Internet banking
KW - Trust
UR - http://www.scopus.com/inward/record.url?scp=84869855009&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:84869855009
SN - 9781604235531
T3 - Association for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale
SP - 109
EP - 115
BT - Association for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005
T2 - 11th Americas Conference on Information Systems, AMCIS 2005
Y2 - 11 August 2005 through 15 August 2005
ER -