Trust building and sustainable internet banking

Victor Ziqi Liao

Trust building and sustainable internet banking

Victor Ziqi Liao^*

^*Corresponding author for this work

Research output: Chapter in book/report/conference proceeding › Conference proceeding › peer-review

Abstract

This paper empirically explores customers' trust in Internet banking based on a research model with several constructs such as structural assurance, perceived bank reputation, perceived website quality, and disposition to trust. The results suggest that these constructs significantly influence trusting beliefs and customers' willingness to use Internet banking, which in turn have a positively impact on the establishment of customers' trust in Internet banking. Trust building should strengthen customers' confidence in Internet banking and facilitate the development of sustainable Internet banking services.

Original language	English
Title of host publication	AMCIS 2005 Proceedings
Publisher	Association for Information Systems
Pages	50-56
Number of pages	7
ISBN (Print)	9781604235531
Publication status	Published - Aug 2005
Event	11th Americas Conference on Information Systems, AMCIS 2005 - Omaha, NE, United States Duration: 11 Aug 2005 → 15 Aug 2005 https://aisel.aisnet.org/amcis2005/ (Conference proceedings)

Publication series

Name	11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale
Volume	1

Conference

Conference	11th Americas Conference on Information Systems, AMCIS 2005
Country/Territory	United States
City	Omaha, NE
Period	11/08/05 → 15/08/05
Internet address	https://aisel.aisnet.org/amcis2005/ (Conference proceedings)

Scopus Subject Areas

Computer Science Applications
Computer Networks and Communications
Information Systems
Library and Information Sciences

User-Defined Keywords

Customers
e-service
Internet banking
Trust

Access to Document

Cite this

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title = "Trust building and sustainable internet banking",

abstract = "This paper empirically explores customers' trust in Internet banking based on a research model with several constructs such as structural assurance, perceived bank reputation, perceived website quality, and disposition to trust. The results suggest that these constructs significantly influence trusting beliefs and customers' willingness to use Internet banking, which in turn have a positively impact on the establishment of customers' trust in Internet banking. Trust building should strengthen customers' confidence in Internet banking and facilitate the development of sustainable Internet banking services.",

keywords = "Customers, e-service, Internet banking, Trust",

author = "Liao, {Victor Ziqi}",

year = "2005",

month = aug,

language = "English",

isbn = "9781604235531",

series = "11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale",

publisher = "Association for Information Systems",

pages = "50--56",

booktitle = "AMCIS 2005 Proceedings",

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Liao, VZ 2005, Trust building and sustainable internet banking. in AMCIS 2005 Proceedings. 11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale, vol. 1, Association for Information Systems, pp. 50-56, 11th Americas Conference on Information Systems, AMCIS 2005, Omaha, NE, United States, 11/08/05. <https://aisel.aisnet.org/amcis2005/16/>

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T1 - Trust building and sustainable internet banking

AU - Liao, Victor Ziqi

PY - 2005/8

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N2 - This paper empirically explores customers' trust in Internet banking based on a research model with several constructs such as structural assurance, perceived bank reputation, perceived website quality, and disposition to trust. The results suggest that these constructs significantly influence trusting beliefs and customers' willingness to use Internet banking, which in turn have a positively impact on the establishment of customers' trust in Internet banking. Trust building should strengthen customers' confidence in Internet banking and facilitate the development of sustainable Internet banking services.

AB - This paper empirically explores customers' trust in Internet banking based on a research model with several constructs such as structural assurance, perceived bank reputation, perceived website quality, and disposition to trust. The results suggest that these constructs significantly influence trusting beliefs and customers' willingness to use Internet banking, which in turn have a positively impact on the establishment of customers' trust in Internet banking. Trust building should strengthen customers' confidence in Internet banking and facilitate the development of sustainable Internet banking services.

KW - Customers

KW - e-service

KW - Internet banking

KW - Trust

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M3 - Conference proceeding

AN - SCOPUS:84869855009

SN - 9781604235531

T3 - 11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale

SP - 50

EP - 56

BT - AMCIS 2005 Proceedings

PB - Association for Information Systems

T2 - 11th Americas Conference on Information Systems, AMCIS 2005

Y2 - 11 August 2005 through 15 August 2005

ER -

Trust building and sustainable internet banking

Abstract

Publication series

Conference

Scopus Subject Areas

User-Defined Keywords

Access to Document

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