TY - JOUR
T1 - Transition from web to mobile payment services
T2 - The triple effects of status quo inertia
AU - Gong, Xiang
AU - Zhang, Kem Z.K.
AU - Chen, Chongyang
AU - CHEUNG, Christy M K
AU - Lee, Matthew K.O.
N1 - Funding Information:
The work described in this study was supported by grants from the National Natural Science Foundation of China (No. 71671174 , No. 71801166 ) and the Hong Kong Research Grant Council (No. 7004777 , 9042584 ).
PY - 2020/2
Y1 - 2020/2
N2 - Drawing from status quo bias theory and coping theory, this study examines how the inertial use of incumbent web payment (WP) services influences users’ intention to use new mobile payment (MP) services. By conducting an online survey (n = 491), this study reveals that inertia demonstrates triple effects on intention to use MP services: direct, bias, and moderating. The direct effect suggests that inertia directly decreases intention to use MP. The bias effect means that inertia leads to biased assessment of perceived value and perceived threat, thereby decreasing intention to use MP. The moderating effect denotes that inertia strengths the relationship between perceived controllability and intention to use MP. We expect that these findings can provide noteworthy insights for the intervention and prevention of inertia in the web-mobile payment transition context.
AB - Drawing from status quo bias theory and coping theory, this study examines how the inertial use of incumbent web payment (WP) services influences users’ intention to use new mobile payment (MP) services. By conducting an online survey (n = 491), this study reveals that inertia demonstrates triple effects on intention to use MP services: direct, bias, and moderating. The direct effect suggests that inertia directly decreases intention to use MP. The bias effect means that inertia leads to biased assessment of perceived value and perceived threat, thereby decreasing intention to use MP. The moderating effect denotes that inertia strengths the relationship between perceived controllability and intention to use MP. We expect that these findings can provide noteworthy insights for the intervention and prevention of inertia in the web-mobile payment transition context.
KW - Coping theory
KW - Inertia
KW - Mobile payment services
KW - Status quo bias theory
KW - Technology adoption and diffusion
KW - Web-mobile payment transition
UR - http://www.scopus.com/inward/record.url?scp=85072022614&partnerID=8YFLogxK
U2 - 10.1016/j.ijinfomgt.2019.08.006
DO - 10.1016/j.ijinfomgt.2019.08.006
M3 - Article
AN - SCOPUS:85072022614
SN - 0268-4012
VL - 50
SP - 310
EP - 324
JO - International Journal of Information Management
JF - International Journal of Information Management
ER -