Total Quality Management (TQM) looks like being one of the management fashions of the 1990s. In this respect the academic and prescriptive literature on TQM is reviewed. The factors which have encouraged organisations to introduce TQM are discussed and some of the implications for the management of labour outlined. It is suggested that TQM is consistent with a move towards human resource management.
Scopus Subject Areas
- Strategy and Management
- Organizational Behavior and Human Resource Management
- Management of Technology and Innovation
- Manufacturing industry
- Human resource management
- Quality control