TQM and the Management of Labour

Adrian Wilkinson, Peter Allen, Ed Snape

Research output: Contribution to journalArticlepeer-review

Abstract

Total Quality Management (TQM) looks like being one of the management fashions of the 1990s. In this respect the academic and prescriptive literature on TQM is reviewed. The factors which have encouraged organisations to introduce TQM are discussed and some of the implications for the management of labour outlined. It is suggested that TQM is consistent with a move towards human resource management.
Original languageEnglish
Pages (from-to)24-31
Number of pages8
JournalEmployee Relations
Volume13
Issue number1
DOIs
Publication statusPublished - 1 Jan 1991

Scopus Subject Areas

  • Strategy and Management
  • Organizational Behavior and Human Resource Management
  • Management of Technology and Innovation

User-Defined Keywords

  • Banking
  • Manufacturing industry
  • Human resource management
  • TQM
  • Quality control

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