The role of perceived critical mass in explaining we-intention to use instant messaging for team collaboration

Aaron X.L. Shen*, Matthew K.O. Lee, Christy M K CHEUNG, Huaping Chen

*Corresponding author for this work

Research output: Chapter in book/report/conference proceedingConference contributionpeer-review

1 Citation (Scopus)

Abstract

Today, instant messaging has been becoming a major communication technology in business environment. One important causal factor related to the use of instant messaging is critical mass. Specifically, the use of instant messaging requires collective efforts and interdependence among two or more people, and thus is conceptualized as intentional social action in the current study. Drawing on prior studies of social influence and critical mass, we propose a research model and empirically evaluate it using survey data collected from 227 respondents. The results indicate that perceived critical mass impacts usage we-intention both directly and indirectly through attitude and social influence factors. We believe the findings of this study will provide important implications to both researchers and practitioners.

Original languageEnglish
Title of host publicationProceedings of the International Conference on Electronic Business (ICEB)
Pages1060-1069
Number of pages10
Publication statusPublished - Nov 2009
Event9th International Conference on Electronic Business, ICEB 2009 - Macau, China, Macau, China
Duration: 30 Nov 20094 Dec 2009

Publication series

NameProceedings of the International Conference on Electronic Business (ICEB)
ISSN (Print)1683-0040

Conference

Conference9th International Conference on Electronic Business, ICEB 2009
Country/TerritoryChina
CityMacau
Period30/11/094/12/09

Scopus Subject Areas

  • Business, Management and Accounting(all)
  • Computer Science(all)

User-Defined Keywords

  • Instant messaging
  • Perceived critical mass
  • Social influence
  • Theory of reasoned action
  • We-intention

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