The quest for e-fulfillment quality in supply chain

Vincent W S CHOW

doi:10.1108/02656710410522757

The quest for e-fulfillment quality in supply chain

Vincent W S CHOW^*

^*Corresponding author for this work

Research output: Contribution to journal › Journal article › peer-review

6 Citations (Scopus)

Abstract

Recent supply chain literature are mainly concentrated on the quality of conventional supply chain information systems, the study on the e-fulfillment has not been visibly noticeable. This paper uses factor analysis to determine four e-fulfillment success factors: information quality, service quality, system quality, and work performance quality. Later, this paper uses discriminant analysis method to identify the key e-fulfillment practices that the high satisfaction group would emphasize more than the low satisfaction group. A critical analysis of areas that require the improvement is also discussed.

Original language	English
Pages (from-to)	319-328
Number of pages	10
Journal	International Journal of Quality and Reliability Management
Volume	21
Issue number	3
DOIs	https://doi.org/10.1108/02656710410522757
Publication status	Published - 1 Apr 2004

User-Defined Keywords

Critical success factors
Electronic commerce
Supply chain management

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10.1108/02656710410522757

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abstract = "Recent supply chain literature are mainly concentrated on the quality of conventional supply chain information systems, the study on the e-fulfillment has not been visibly noticeable. This paper uses factor analysis to determine four e-fulfillment success factors: information quality, service quality, system quality, and work performance quality. Later, this paper uses discriminant analysis method to identify the key e-fulfillment practices that the high satisfaction group would emphasize more than the low satisfaction group. A critical analysis of areas that require the improvement is also discussed.",

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AB - Recent supply chain literature are mainly concentrated on the quality of conventional supply chain information systems, the study on the e-fulfillment has not been visibly noticeable. This paper uses factor analysis to determine four e-fulfillment success factors: information quality, service quality, system quality, and work performance quality. Later, this paper uses discriminant analysis method to identify the key e-fulfillment practices that the high satisfaction group would emphasize more than the low satisfaction group. A critical analysis of areas that require the improvement is also discussed.

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KW - Supply chain management

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The quest for e-fulfillment quality in supply chain

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