The quest for e-fulfillment quality in supply chain

Vincent W S CHOW

Research output: Contribution to journalArticlepeer-review

5 Citations (Scopus)

Abstract

Recent supply chain literature are mainly concentrated on the quality of conventional supply chain information systems, the study on the e-fulfillment has not been visibly noticeable. This paper uses factor analysis to determine four e-fulfillment success factors: information quality, service quality, system quality, and work performance quality. Later, this paper uses discriminant analysis method to identify the key e-fulfillment practices that the high satisfaction group would emphasize more than the low satisfaction group. A critical analysis of areas that require the improvement is also discussed.

Original languageEnglish
Pages (from-to)319-328
Number of pages10
JournalInternational Journal of Quality and Reliability Management
Volume21
Issue number3
DOIs
Publication statusPublished - 2004

Scopus Subject Areas

  • Business, Management and Accounting(all)
  • Strategy and Management

User-Defined Keywords

  • Critical success factors
  • Electronic commerce
  • Supply chain management

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