Abstract
Recent supply chain literature are mainly concentrated on the quality of conventional supply chain information systems, the study on the e-fulfillment has not been visibly noticeable. This paper uses factor analysis to determine four e-fulfillment success factors: information quality, service quality, system quality, and work performance quality. Later, this paper uses discriminant analysis method to identify the key e-fulfillment practices that the high satisfaction group would emphasize more than the low satisfaction group. A critical analysis of areas that require the improvement is also discussed.
| Original language | English |
|---|---|
| Pages (from-to) | 319-328 |
| Number of pages | 10 |
| Journal | International Journal of Quality and Reliability Management |
| Volume | 21 |
| Issue number | 3 |
| DOIs | |
| Publication status | Published - 2004 |
Scopus Subject Areas
- Business, Management and Accounting(all)
- Strategy and Management
User-Defined Keywords
- Critical success factors
- Electronic commerce
- Supply chain management