The quest for e-fulfillment quality in supply chain

Vincent W S CHOW

    Research output: Contribution to journalJournal articlepeer-review

    6 Citations (Scopus)


    Recent supply chain literature are mainly concentrated on the quality of conventional supply chain information systems, the study on the e-fulfillment has not been visibly noticeable. This paper uses factor analysis to determine four e-fulfillment success factors: information quality, service quality, system quality, and work performance quality. Later, this paper uses discriminant analysis method to identify the key e-fulfillment practices that the high satisfaction group would emphasize more than the low satisfaction group. A critical analysis of areas that require the improvement is also discussed.

    Original languageEnglish
    Pages (from-to)319-328
    Number of pages10
    JournalInternational Journal of Quality and Reliability Management
    Issue number3
    Publication statusPublished - 2004

    Scopus Subject Areas

    • Business, Management and Accounting(all)
    • Strategy and Management

    User-Defined Keywords

    • Critical success factors
    • Electronic commerce
    • Supply chain management


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