TY - JOUR
T1 - The quest for e-fulfillment quality in supply chain
AU - CHOW, Vincent W S
N1 - Copyright:
Copyright 2013 Elsevier B.V., All rights reserved.
PY - 2004
Y1 - 2004
N2 - Recent supply chain literature are mainly concentrated on the quality of conventional supply chain information systems, the study on the e-fulfillment has not been visibly noticeable. This paper uses factor analysis to determine four e-fulfillment success factors: information quality, service quality, system quality, and work performance quality. Later, this paper uses discriminant analysis method to identify the key e-fulfillment practices that the high satisfaction group would emphasize more than the low satisfaction group. A critical analysis of areas that require the improvement is also discussed.
AB - Recent supply chain literature are mainly concentrated on the quality of conventional supply chain information systems, the study on the e-fulfillment has not been visibly noticeable. This paper uses factor analysis to determine four e-fulfillment success factors: information quality, service quality, system quality, and work performance quality. Later, this paper uses discriminant analysis method to identify the key e-fulfillment practices that the high satisfaction group would emphasize more than the low satisfaction group. A critical analysis of areas that require the improvement is also discussed.
KW - Critical success factors
KW - Electronic commerce
KW - Supply chain management
UR - http://www.scopus.com/inward/record.url?scp=79955057596&partnerID=8YFLogxK
U2 - 10.1108/02656710410522757
DO - 10.1108/02656710410522757
M3 - Journal article
AN - SCOPUS:79955057596
SN - 0265-671X
VL - 21
SP - 319
EP - 328
JO - International Journal of Quality and Reliability Management
JF - International Journal of Quality and Reliability Management
IS - 3
ER -