The moderating roles of job control and work-life balance practices on employee stress in the hotel and catering industry

Flora CHIANG; Thomas A. Birtch; Ho Kwong Kwan

doi:10.1016/j.ijhm.2009.04.005

The moderating roles of job control and work-life balance practices on employee stress in the hotel and catering industry

Flora CHIANG^*, Thomas A. Birtch, Ho Kwong Kwan

^*Corresponding author for this work

Research output: Contribution to journal › Journal article › peer-review

165 Citations (Scopus)

Abstract

This study investigated the relationships among job stressors, coping resources, and job stress. Data were collected from food service employees (n = 255) in the hotel and catering industry. Hierarchical regression showed main significant effects of job demands and job control and three-way (job demands × job control × work-life balance practices) interactions on job stress. The results further demonstrated that high job demands coupled with low job control and the availability of work-life balance practices resulted in a higher level of stress. Implications for Karasek's job demand-control model, managerial practice and future research are provided.

Original language	English
Pages (from-to)	25-32
Number of pages	8
Journal	International Journal of Hospitality Management
Volume	29
Issue number	1
DOIs	https://doi.org/10.1016/j.ijhm.2009.04.005
Publication status	Published - Mar 2010

Scopus Subject Areas

Tourism, Leisure and Hospitality Management
Strategy and Management

User-Defined Keywords

Control
Job demands
Stress
Work-life balance practices

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10.1016/j.ijhm.2009.04.005

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title = "The moderating roles of job control and work-life balance practices on employee stress in the hotel and catering industry",

abstract = "This study investigated the relationships among job stressors, coping resources, and job stress. Data were collected from food service employees (n = 255) in the hotel and catering industry. Hierarchical regression showed main significant effects of job demands and job control and three-way (job demands × job control × work-life balance practices) interactions on job stress. The results further demonstrated that high job demands coupled with low job control and the availability of work-life balance practices resulted in a higher level of stress. Implications for Karasek's job demand-control model, managerial practice and future research are provided.",

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AU - CHIANG, Flora

AU - Birtch, Thomas A.

AU - Kwan, Ho Kwong

PY - 2010/3

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N2 - This study investigated the relationships among job stressors, coping resources, and job stress. Data were collected from food service employees (n = 255) in the hotel and catering industry. Hierarchical regression showed main significant effects of job demands and job control and three-way (job demands × job control × work-life balance practices) interactions on job stress. The results further demonstrated that high job demands coupled with low job control and the availability of work-life balance practices resulted in a higher level of stress. Implications for Karasek's job demand-control model, managerial practice and future research are provided.

AB - This study investigated the relationships among job stressors, coping resources, and job stress. Data were collected from food service employees (n = 255) in the hotel and catering industry. Hierarchical regression showed main significant effects of job demands and job control and three-way (job demands × job control × work-life balance practices) interactions on job stress. The results further demonstrated that high job demands coupled with low job control and the availability of work-life balance practices resulted in a higher level of stress. Implications for Karasek's job demand-control model, managerial practice and future research are provided.

KW - Control

KW - Job demands

KW - Stress

KW - Work-life balance practices

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JF - International Journal of Hospitality Management

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ER -

The moderating roles of job control and work-life balance practices on employee stress in the hotel and catering industry

Abstract

Scopus Subject Areas

User-Defined Keywords

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