The moderating roles of job control and work-life balance practices on employee stress in the hotel and catering industry

Flora CHIANG*, Thomas A. Birtch, Ho Kwong Kwan

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

109 Citations (Scopus)

Abstract

This study investigated the relationships among job stressors, coping resources, and job stress. Data were collected from food service employees (n = 255) in the hotel and catering industry. Hierarchical regression showed main significant effects of job demands and job control and three-way (job demands × job control × work-life balance practices) interactions on job stress. The results further demonstrated that high job demands coupled with low job control and the availability of work-life balance practices resulted in a higher level of stress. Implications for Karasek's job demand-control model, managerial practice and future research are provided.

Original languageEnglish
Pages (from-to)25-32
Number of pages8
JournalInternational Journal of Hospitality Management
Volume29
Issue number1
DOIs
Publication statusPublished - Mar 2010

Scopus Subject Areas

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

User-Defined Keywords

  • Control
  • Job demands
  • Stress
  • Work-life balance practices

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