The moderating roles of job control and work-life balance practices on employee stress in the hotel and catering industry

Flora CHIANG*, Thomas A. Birtch, Ho Kwong Kwan

*Corresponding author for this work

    Research output: Contribution to journalArticlepeer-review

    148 Citations (Scopus)

    Abstract

    This study investigated the relationships among job stressors, coping resources, and job stress. Data were collected from food service employees (n = 255) in the hotel and catering industry. Hierarchical regression showed main significant effects of job demands and job control and three-way (job demands × job control × work-life balance practices) interactions on job stress. The results further demonstrated that high job demands coupled with low job control and the availability of work-life balance practices resulted in a higher level of stress. Implications for Karasek's job demand-control model, managerial practice and future research are provided.

    Original languageEnglish
    Pages (from-to)25-32
    Number of pages8
    JournalInternational Journal of Hospitality Management
    Volume29
    Issue number1
    DOIs
    Publication statusPublished - Mar 2010

    Scopus Subject Areas

    • Tourism, Leisure and Hospitality Management
    • Strategy and Management

    User-Defined Keywords

    • Control
    • Job demands
    • Stress
    • Work-life balance practices

    Fingerprint

    Dive into the research topics of 'The moderating roles of job control and work-life balance practices on employee stress in the hotel and catering industry'. Together they form a unique fingerprint.

    Cite this