The Implementation of Enterprise e-banking Services

Ziqi Liao; Xinping Shi; Man Hei Yee

doi:10.5465/ambpp.2016.15736abstract

The Implementation of Enterprise e-banking Services

Ziqi Liao, Xinping Shi, Man Hei Yee

Office of the Dean of Business

Research output: Chapter in book/report/conference proceeding › Conference proceeding › peer-review

Abstract

This paper aims at examining the implementation of enterprise e-banking services in small and medium-sized enterprises (SMEs). Extending the theory of reasoned action and the theory of planned behavior, we propose a conceptual model and several hypotheses to articulate key determinants and causality of enterprise e-banking services. The empirical results unveil that trustworthiness, utilitarian value, and usability have significant effects on satisfaction and continuance intention, while satisfaction and continuance intention significantly mediate the relationships between these determinants and continuance use of enterprise e-banking services. This study makes important contributions to research and practice, because the empirically-grounded findings not only advance the understanding of enterprise e-banking services by validating the causal effects and interrelationships of the relevant constructs, but also have implications for enhancing enterprise e-banking services and other forms of innovative business-to-business e-services.

Original language	English
Title of host publication	Academy of Management Proceedings 2016
Editors	Sonia Taneja
Publisher	Academy of Management
DOIs	https://doi.org/10.5465/ambpp.2016.15736abstract
Publication status	Published - 1 Jan 2016
Event	76th Annual Meeting of the Academy of Management, AOM 2016: Making Organizations Meaningful - Anaheim, United States Duration: 5 Aug 2016 → 9 Aug 2016 https://aom.org/events/annual-meeting/past-annual-meetings/2016-making-organizations-meaningful (Conference website) https://journals.aom.org/toc/amproc/2016/1 (Conference proceedings) http://my.aom.org/ProgramDocs/2016/pdf/AOM_2016_Annual_Meeting_Program.pdf

Publication series

Name	Academy of Management Proceedings
Publisher	Academy of Management
Number	1
Volume	2016
ISSN (Print)	0065-0668
ISSN (Electronic)	2151-6561

Conference

Conference	76th Annual Meeting of the Academy of Management, AOM 2016
Country/Territory	United States
City	Anaheim
Period	5/08/16 → 9/08/16
Internet address	https://aom.org/events/annual-meeting/past-annual-meetings/2016-making-organizations-meaningful (Conference website) https://journals.aom.org/toc/amproc/2016/1 (Conference proceedings) http://my.aom.org/ProgramDocs/2016/pdf/AOM_2016_Annual_Meeting_Program.pdf

User-Defined Keywords

Business-to-business
Enterprise e-banking services
Small and medium-sized enterprises

Access to Document

10.5465/ambpp.2016.15736abstract

Cite this

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title = "The Implementation of Enterprise e-banking Services",

abstract = "This paper aims at examining the implementation of enterprise e-banking services in small and medium-sized enterprises (SMEs). Extending the theory of reasoned action and the theory of planned behavior, we propose a conceptual model and several hypotheses to articulate key determinants and causality of enterprise e-banking services. The empirical results unveil that trustworthiness, utilitarian value, and usability have significant effects on satisfaction and continuance intention, while satisfaction and continuance intention significantly mediate the relationships between these determinants and continuance use of enterprise e-banking services. This study makes important contributions to research and practice, because the empirically-grounded findings not only advance the understanding of enterprise e-banking services by validating the causal effects and interrelationships of the relevant constructs, but also have implications for enhancing enterprise e-banking services and other forms of innovative business-to-business e-services.",

keywords = "Business-to-business, Enterprise e-banking services, Small and medium-sized enterprises",

author = "Ziqi Liao and Xinping Shi and Yee, {Man Hei}",

note = "Publisher copyright: Copyright of Academy of Management Journal is the property of Academy of Management and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder{\textquoteright}s express written permission. However, users may print, download, or email articles for individual use.; 76th Annual Meeting of the Academy of Management, AOM 2016 : Making Organizations Meaningful ; Conference date: 05-08-2016 Through 09-08-2016",

year = "2016",

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doi = "10.5465/ambpp.2016.15736abstract",

language = "English",

series = "Academy of Management Proceedings",

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editor = "Sonia Taneja",

booktitle = "Academy of Management Proceedings 2016",

address = "United States",

url = "https://aom.org/events/annual-meeting/past-annual-meetings/2016-making-organizations-meaningful, https://journals.aom.org/toc/amproc/2016/1, http://my.aom.org/ProgramDocs/2016/pdf/AOM_2016_Annual_Meeting_Program.pdf",

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AU - Liao, Ziqi

AU - Shi, Xinping

AU - Yee, Man Hei

N1 - Publisher copyright: Copyright of Academy of Management Journal is the property of Academy of Management and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder’s express written permission. However, users may print, download, or email articles for individual use.

PY - 2016/1/1

Y1 - 2016/1/1

N2 - This paper aims at examining the implementation of enterprise e-banking services in small and medium-sized enterprises (SMEs). Extending the theory of reasoned action and the theory of planned behavior, we propose a conceptual model and several hypotheses to articulate key determinants and causality of enterprise e-banking services. The empirical results unveil that trustworthiness, utilitarian value, and usability have significant effects on satisfaction and continuance intention, while satisfaction and continuance intention significantly mediate the relationships between these determinants and continuance use of enterprise e-banking services. This study makes important contributions to research and practice, because the empirically-grounded findings not only advance the understanding of enterprise e-banking services by validating the causal effects and interrelationships of the relevant constructs, but also have implications for enhancing enterprise e-banking services and other forms of innovative business-to-business e-services.

AB - This paper aims at examining the implementation of enterprise e-banking services in small and medium-sized enterprises (SMEs). Extending the theory of reasoned action and the theory of planned behavior, we propose a conceptual model and several hypotheses to articulate key determinants and causality of enterprise e-banking services. The empirical results unveil that trustworthiness, utilitarian value, and usability have significant effects on satisfaction and continuance intention, while satisfaction and continuance intention significantly mediate the relationships between these determinants and continuance use of enterprise e-banking services. This study makes important contributions to research and practice, because the empirically-grounded findings not only advance the understanding of enterprise e-banking services by validating the causal effects and interrelationships of the relevant constructs, but also have implications for enhancing enterprise e-banking services and other forms of innovative business-to-business e-services.

KW - Business-to-business

KW - Enterprise e-banking services

KW - Small and medium-sized enterprises

U2 - 10.5465/ambpp.2016.15736abstract

DO - 10.5465/ambpp.2016.15736abstract

M3 - Conference proceeding

T3 - Academy of Management Proceedings

BT - Academy of Management Proceedings 2016

A2 - Taneja, Sonia

PB - Academy of Management

T2 - 76th Annual Meeting of the Academy of Management, AOM 2016

Y2 - 5 August 2016 through 9 August 2016

ER -

The Implementation of Enterprise e-banking Services

Abstract

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Conference

User-Defined Keywords

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