The Effectiveness of Virtual Influencers on Customer Engagement on Social Media: A Conceptual Model

Kary Lok Yan Chan, Tracy Junfeng Zhang*

*Corresponding author for this work

Research output: Contribution to conferenceConference paperpeer-review

Abstract

This study proposes a conceptual model to explore the effectiveness of virtual influencers in social media marketing. It is suggested that the type of virtual influencer a company uses (human-like virtual influencer vs. anime-like virtual influencer) should be aligned with the social media marketing campaign objective (transactional vs relational) to reduce the likelihood of uncanny valley effect, which helps enhance influencer credibility and customer engagement.
Original languageEnglish
Publication statusPublished - 2 Jul 2024
Event2024 Academy of Marketing Conference, AM2024 - Cardiff University, Cardiff, United Kingdom
Duration: 1 Jul 20244 Jul 2024
https://academyofmarketing.org/am2024-conference/ (Conference Webpage)
https://virtual.oxfordabstracts.com/#/event/8047/program (Conference Program)

Conference

Conference2024 Academy of Marketing Conference, AM2024
Country/TerritoryUnited Kingdom
CityCardiff
Period1/07/244/07/24
OtherMarketing: Fusing resilience and power for public value – igniting marketing’s social spirit
Internet address

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