The cross-level effect of team politics on “teamness” and “oneness” of frontline employees in the tourism industry: The moderating role of abusive supervision

Yuanyi Chen, Ming Yan*, Shi Zheng, Junbang Lan

*Corresponding author for this work

Research output: Contribution to journalJournal articlepeer-review

Abstract

Recently, researchers within the tourism industry have shown an increased interest in organizational politics. Following this line of research, our study investigates an important yet neglected issue in these studies: the cross-level effects of organizational politics as a team-level phenomenon. Our fundamental basis concerns how team politics perspectives disrupt team behavioural integration (how “teamness” is perceived) and individual organizational identification (the perception of “oneness”) and how abusive supervision amplifies this negative effect. Findings have shown that an investigation of this kind is fundamental for comprehensively understanding how workplace politics influence service employees as well as organizational consequences, yet this study explores team politics’ impact on team- alongside individual-level procedures and results. Abstract and empirical inferences obtained from this investigation are discussed.

Original languageEnglish
Article number103634
JournalInternational Journal of Hospitality Management
Volume117
Early online dateNov 2023
DOIs
Publication statusPublished - Feb 2024

Scopus Subject Areas

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

User-Defined Keywords

  • Team politics
  • Abusive supervision
  • Cross-level effect
  • Frontline employee

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