The asymmetric effect of web site attribute performance on web satisfaction: An empirical study

Christy M K Cheung; Matthew K.O. Lee

doi:10.1353/esj.2005.0007

The asymmetric effect of web site attribute performance on web satisfaction: An empirical study

Christy M K Cheung
, Matthew K.O. Lee

Research output: Contribution to journal › Journal article

Original language	English
Pages (from-to)	65-86
Number of pages	22
Journal	e-Service Journal
Volume	3
Issue number	3
DOIs	https://doi.org/10.1353/esj.2005.0007
Publication status	Published - Aug 2005

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10.1353/esj.2005.0007

Cite this

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title = "The asymmetric effect of web site attribute performance on web satisfaction: An empirical study",

author = "Cheung, \{Christy M K\} and Lee, \{Matthew K.O.\}",

note = "The work described in this paper was partially supported by a grant from the Research Grants Council of the Hong Kong Special Administrative Region, China [Project No. 9040961]. ",

year = "2005",

month = aug,

doi = "10.1353/esj.2005.0007",

language = "English",

volume = "3",

pages = "65--86",

journal = "e-Service Journal",

issn = "1528-8226",

publisher = "Indiana University Press",

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T1 - The asymmetric effect of web site attribute performance on web satisfaction: An empirical study

AU - Cheung, Christy M K

AU - Lee, Matthew K.O.

N1 - The work described in this paper was partially supported by a grant from the Research Grants Council of the Hong Kong Special Administrative Region, China [Project No. 9040961].

PY - 2005/8

Y1 - 2005/8

U2 - 10.1353/esj.2005.0007

DO - 10.1353/esj.2005.0007

M3 - Journal article

SN - 1528-8226

VL - 3

SP - 65

EP - 86

JO - e-Service Journal

JF - e-Service Journal

IS - 3

ER -