Taxi dispatching via global positioning systems

Victor LIAO*

*Corresponding author for this work

    Research output: Contribution to journalJournal articlepeer-review

    46 Citations (Scopus)

    Abstract

    This paper empirically examines taxi dispatch operations via Global Positioning Systems (GPS) by three taxi companies. The implementation of GPS technology has radically changed the traditional approach to taxi fleet management. In comparison to the radio-paging systems used previously, the satellite-based dispatch systems have considerably enhanced the accuracy, communications, and productivity of taxi operations. However, variables associated with human-system interfaces and operational environments should be taken into account in order to achieve the full capacity of the systems. Furthermore, the reengineering of operations and the training of end-users are vital to the improvement of service quality and the development of sophisticated public transport systems.

    Original languageEnglish
    Pages (from-to)342-347
    Number of pages6
    JournalIEEE Transactions on Engineering Management
    Volume48
    Issue number3
    DOIs
    Publication statusPublished - Aug 2001

    Scopus Subject Areas

    • Strategy and Management
    • Electrical and Electronic Engineering

    User-Defined Keywords

    • Global Positioning Systems
    • Human-system interface
    • Operations management
    • Public transport systems
    • Vehicle dispatching

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