TY - JOUR
T1 - Stereotypes and the discursive accomplishment of intergroup differentiation
T2 - Talking about 'the other' in a global business organization
AU - Ladegaard, Hans J.
N1 - Copyright:
Copyright 2017 Elsevier B.V., All rights reserved.
PY - 2011/3
Y1 - 2011/3
N2 - This article analyzes how employees in a global business organization talk about their colleagues in other countries. Employees were asked to discuss their work practices in focus group settings, and give examples of how they experience 'the other'. Using Discursive Psychology and Politeness Theory as the analytic approaches, the article analyzes pieces of discourse to disclose social psychological phenomena such as group identity, intergroup differentiation, and stereotypes. The analyses show that talking about 'the other' is potentially face-threatening, and mitigating discourse features are used repeatedly to soften the criticism. We also see how uncovering stereotypes is a mutual accomplishment in the group, and how group members gradually move from relatively innocent to blatantly negative outgroup stereotypes. The analyses also show that participants engage in meta-reflections on the nature of stereotypes, which may serve as another mitigating device, and that talk about 'the other' is used to create intergroup differentiation. Finally, the article discusses the implications of these findings for cross-cultural communication and work practices in organizations.
AB - This article analyzes how employees in a global business organization talk about their colleagues in other countries. Employees were asked to discuss their work practices in focus group settings, and give examples of how they experience 'the other'. Using Discursive Psychology and Politeness Theory as the analytic approaches, the article analyzes pieces of discourse to disclose social psychological phenomena such as group identity, intergroup differentiation, and stereotypes. The analyses show that talking about 'the other' is potentially face-threatening, and mitigating discourse features are used repeatedly to soften the criticism. We also see how uncovering stereotypes is a mutual accomplishment in the group, and how group members gradually move from relatively innocent to blatantly negative outgroup stereotypes. The analyses also show that participants engage in meta-reflections on the nature of stereotypes, which may serve as another mitigating device, and that talk about 'the other' is used to create intergroup differentiation. Finally, the article discusses the implications of these findings for cross-cultural communication and work practices in organizations.
KW - Cross-cultural communication
KW - Discourse analysis
KW - Intergroup differentiation
KW - Mitigation
KW - Politeness
KW - Stereotypes
UR - http://www.scopus.com/inward/record.url?scp=79952947455&partnerID=8YFLogxK
U2 - 10.1075/prag.21.1.05lad
DO - 10.1075/prag.21.1.05lad
M3 - Journal article
AN - SCOPUS:79952947455
SN - 1018-2101
VL - 21
SP - 85
EP - 109
JO - Pragmatics
JF - Pragmatics
IS - 1
ER -