Spillover Effects of a University Crisis: A Qualitative Investigation Using Situational Theory of Problem Solving

Alessandro Poroli*, Vincent HUANG

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

6 Citations (Scopus)

Abstract

This study explores spillover effects of one university’s crisis to students from another institution employing the situational theory of problem solving. Defining crisis spillover in terms of problem and involvement recognition, findings from interviews underline organizational, psychological, and communicational aspects that affected students’ perception of the crisis and recognition of its potential spread to their university. This study also highlights how mental associations between two institutions around a critical issue may be mitigated or augmented by individuals’ memories of prior similar events affecting other organizations, recollection of how past issues were handled by their organization, and trust toward their institution.

Original languageEnglish
Pages (from-to)1128-1149
Number of pages22
JournalJournalism and Mass Communication Quarterly
Volume95
Issue number4
DOIs
Publication statusPublished - 1 Dec 2018

Scopus Subject Areas

  • Communication

User-Defined Keywords

  • crisis spillover
  • publics’ members
  • STOPS
  • university

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