Service with a Virtual Smile: How Customers Decode Emoticons in Online Service Encounters

Research output: Contribution to conference › Conference paper › peer-review

Original language	English
Publication status	Published - Jun 2016
Event	25th Annual Frontiers in Service Conference 2016 - Bergen, Norway Duration: 23 Jun 2016 → 26 Jun 2016

Conference	25th Annual Frontiers in Service Conference 2016
Country/Territory	Norway
City	Bergen
Period	23/06/16 → 26/06/16

Cite this

@conference{eb21f10d290a454694150e6d76486429,

title = "Service with a Virtual Smile: How Customers Decode Emoticons in Online Service Encounters",

author = "Xuen Li and Chan, \{Wa Kimmy\} and Sara Kim",

year = "2016",

month = jun,

language = "English",

note = "25th Annual Frontiers in Service Conference 2016 ; Conference date: 23-06-2016 Through 26-06-2016",

}