Service with a Virtual Smile: How Customers Decode Emoticons in Online Service Encounters

Xuen Li, Wa Kimmy Chan, Sara Kim

Research output: Contribution to conferenceConference paperpeer-review

Original languageEnglish
Publication statusPublished - Jun 2016
Event25th Annual Frontiers in Service Conference 2016 - Bergen, Norway
Duration: 23 Jun 201626 Jun 2016

Conference

Conference25th Annual Frontiers in Service Conference 2016
Country/TerritoryNorway
CityBergen
Period23/06/1626/06/16

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