Service-Sales Ambidexterity: A Multi-Level Analysis on the Underlying Processes of Its Influences on Satisfaction and Performance Outcomes for Employees and Customers

Lili Wenli  Zou; Chi Kin Bennett Yim; Wa Kimmy Chan

Service-Sales Ambidexterity: A Multi-Level Analysis on the Underlying Processes of Its Influences on Satisfaction and Performance Outcomes for Employees and Customers

Lili Wenli Zou
, Chi Kin Bennett Yim
, Wa Kimmy Chan

Department of Management, Marketing and Information Systems

Research output: Contribution to conference › Conference paper › peer-review

Original language	English
Publication status	Published - 9 Jun 2018
Event	27th Annual Frontiers in Service Conference 2018 - Austin, United States Duration: 6 Sept 2018 → 9 Sept 2018 https://www.servsig.org/wordpress/2017/10/save-the-date-frontiers-2018-in-austin-texas/ (Conference website)

Conference

Conference	27th Annual Frontiers in Service Conference 2018
Country/Territory	United States
City	Austin
Period	6/09/18 → 9/09/18
Internet address	https://www.servsig.org/wordpress/2017/10/save-the-date-frontiers-2018-in-austin-texas/ (Conference website)

Cite this

@conference{624f68e14f8e4a6da2ac15e564b9626b,

title = "Service-Sales Ambidexterity: A Multi-Level Analysis on the Underlying Processes of Its Influences on Satisfaction and Performance Outcomes for Employees and Customers",

author = "Zou, \{Lili Wenli\} and Yim, \{Chi Kin Bennett\} and Chan, \{Wa Kimmy\}",

year = "2018",

month = jun,

day = "9",

language = "English",

note = "27th Annual Frontiers in Service Conference 2018 ; Conference date: 06-09-2018 Through 09-09-2018",

url = "https://www.servsig.org/wordpress/2017/10/save-the-date-frontiers-2018-in-austin-texas/",

}

Service-Sales Ambidexterity: A Multi-Level Analysis on the Underlying Processes of Its Influences on Satisfaction and Performance Outcomes for Employees and Customers. / Zou, Lili Wenli ; Yim, Chi Kin Bennett; Chan, Wa Kimmy.
2018. Paper presented at 27th Annual Frontiers in Service Conference 2018, Austin, Texas, United States.

Research output: Contribution to conference › Conference paper › peer-review