Service-Sales Ambidexterity: A Multi-Level Analysis on the Underlying Processes of Its Influences on Satisfaction and Performance Outcomes for Employees and Customers

Lili Wenli  Zou; Chi Kin Bennett Yim; Wa Kimmy Chan

Service-Sales Ambidexterity: A Multi-Level Analysis on the Underlying Processes of Its Influences on Satisfaction and Performance Outcomes for Employees and Customers

Lili Wenli Zou, Chi Kin Bennett Yim, Wa Kimmy Chan

Department of Management, Marketing and Information Systems

Research output: Contribution to conference › Conference paper › peer-review

Original language	English
Publication status	Published - 9 Jun 2018
Event	27th Annual Frontiers in Service Conference 2018 - Austin, United States Duration: 6 Sept 2018 → 9 Sept 2018 https://www.servsig.org/wordpress/2017/10/save-the-date-frontiers-2018-in-austin-texas/ (Conference website)

Conference

Conference	27th Annual Frontiers in Service Conference 2018
Country/Territory	United States
City	Austin
Period	6/09/18 → 9/09/18
Internet address	https://www.servsig.org/wordpress/2017/10/save-the-date-frontiers-2018-in-austin-texas/ (Conference website)

Cite this

@conference{624f68e14f8e4a6da2ac15e564b9626b,

title = "Service-Sales Ambidexterity: A Multi-Level Analysis on the Underlying Processes of Its Influences on Satisfaction and Performance Outcomes for Employees and Customers",

author = "Zou, {Lili Wenli} and Yim, {Chi Kin Bennett} and Chan, {Wa Kimmy}",

year = "2018",

month = jun,

day = "9",

language = "English",

note = "27th Annual Frontiers in Service Conference 2018 ; Conference date: 06-09-2018 Through 09-09-2018",

url = "https://www.servsig.org/wordpress/2017/10/save-the-date-frontiers-2018-in-austin-texas/",

}

Service-Sales Ambidexterity: A Multi-Level Analysis on the Underlying Processes of Its Influences on Satisfaction and Performance Outcomes for Employees and Customers. / Zou, Lili Wenli ; Yim, Chi Kin Bennett; Chan, Wa Kimmy.
2018. Paper presented at 27th Annual Frontiers in Service Conference 2018, Austin, Texas, United States.

Research output: Contribution to conference › Conference paper › peer-review