Service-Sales Ambidexterity: A Multi-Level Analysis on the Underlying Processes of Its Influences on Satisfaction and Performance Outcomes for Employees and Customers

Lili Wenli Zou, Chi Kin Bennett Yim, Wa Kimmy Chan

Research output: Contribution to conferenceConference paperpeer-review

Original languageEnglish
Publication statusPublished - 9 Jun 2018
Event27th Annual Frontiers in Service Conference 2018 - Austin, United States
Duration: 6 Sept 20189 Sept 2018 (Conference website)


Conference27th Annual Frontiers in Service Conference 2018
Country/TerritoryUnited States
Internet address

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