Service recovery justice and satisfaction: A study of moderating effect of Asian culture and brand equity

Joseph Lok-Man Lee, Yee Man Noel Siu

Research output: Contribution to conferencePaper

Original languageEnglish
Publication statusSubmitted - Dec 2014
Event5th World Business Ethics Forum: Business Ethics: Challenges and Implications for the Private and Public Sectors - Macau, China
Duration: 9 Dec 201411 Dec 2014

Conference

Conference5th World Business Ethics Forum: Business Ethics: Challenges and Implications for the Private and Public Sectors
Period9/12/1411/12/14

Cite this