Service recovery justice and satisfaction: A study of moderating effect of Asian culture and brand equity

Joseph Lok-Man Lee, Yee Man Noel Siu

    Research output: Contribution to conferencePaper

    Original languageEnglish
    Publication statusPublished - Dec 2014
    Event5th World Business Ethics Forum: Business Ethics: Challenges and Implications for the Private and Public Sectors - Macau, China
    Duration: 9 Dec 201411 Dec 2014

    Conference

    Conference5th World Business Ethics Forum: Business Ethics: Challenges and Implications for the Private and Public Sectors
    Period9/12/1411/12/14

    Cite this