Service recovery and identification: The role of corporate social responsibility and service co-creation

Research output: Contribution to conference › Conference paper › peer-review

Original language	English
Publication status	Published - Aug 2015
Event	The 6th International Research Symposium in Service Management, IRSSM-6 - Riverside Majestic Hotel, Kuching, Sarawak, Malaysia Duration: 11 Aug 2015 → 15 Aug 2015

Symposium	The 6th International Research Symposium in Service Management, IRSSM-6
Country/Territory	Malaysia
City	Kuching, Sarawak
Period	11/08/15 → 15/08/15

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

@conference{df92bd3bcf904f508e74a566e51933ea,

title = "Service recovery and identification: The role of corporate social responsibility and service co-creation",

author = "Kwan, \{Ho Yan\} and Siu, \{Noel Y M\} and Zhang, \{Tracy Junfeng\}",

year = "2015",

month = aug,

language = "English",

note = "The 6th International Research Symposium in Service Management, IRSSM-6 ; Conference date: 11-08-2015 Through 15-08-2015",

}