Service quality, perceived value, customer satisfaction, and behavioral intention among fitness center members aged 60 years and over

Hyun Soon Yu; James J. Zhang; Dae Hyun Kim; Kuan Chou Chen; Chris Henderson; Sophia D. Min; Haiyan Huang

doi:10.2224/sbp.2014.42.5.757

Service quality, perceived value, customer satisfaction, and behavioral intention among fitness center members aged 60 years and over

Hyun Soon Yu
, James J. Zhang
, Dae Hyun Kim
, Kuan Chou Chen
, Chris Henderson
, Sophia D. Min
, Haiyan Huang

Research output: Contribution to journal › Journal article › peer-review

100 Citations (Scopus)

Original language	English
Pages (from-to)	757-767
Number of pages	11
Journal	Social Behavior and Personality
Volume	42
Issue number	5
DOIs	https://doi.org/10.2224/sbp.2014.42.5.757
Publication status	Published - Dec 2014

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10.2224/sbp.2014.42.5.757

Cite this

@article{38319c72416846c99c76f9949f151320,

title = "Service quality, perceived value, customer satisfaction, and behavioral intention among fitness center members aged 60 years and over",

author = "Yu, \{Hyun Soon\} and Zhang, \{James J.\} and Kim, \{Dae Hyun\} and Chen, \{Kuan Chou\} and Chris Henderson and Min, \{Sophia D.\} and Haiyan Huang",

year = "2014",

month = dec,

doi = "10.2224/sbp.2014.42.5.757",

language = "English",

volume = "42",

pages = "757--767",

journal = "Social Behavior and Personality",

issn = "0301-2212",

publisher = "Scientific Journal Publishers",

number = "5",

}

TY - JOUR

T1 - Service quality, perceived value, customer satisfaction, and behavioral intention among fitness center members aged 60 years and over

AU - Yu, Hyun Soon

AU - Zhang, James J.

AU - Kim, Dae Hyun

AU - Chen, Kuan Chou

AU - Henderson, Chris

AU - Min, Sophia D.

AU - Huang, Haiyan

PY - 2014/12

Y1 - 2014/12

U2 - 10.2224/sbp.2014.42.5.757

DO - 10.2224/sbp.2014.42.5.757

M3 - Journal article

SN - 0301-2212

VL - 42

SP - 757

EP - 767

JO - Social Behavior and Personality

JF - Social Behavior and Personality

IS - 5

ER -