Service quality, perceived value, customer satisfaction, and behavioral intention among fitness center members aged 60 years and over

Hyun Soon Yu, James J. Zhang, Dae Hyun Kim, Kuan Chou Chen, Chris Henderson, Sophia D. Min, Haiyan Huang

Research output: Contribution to journal › Journal article › peer-review

93 Citations (Scopus)

Original language	English
Pages (from-to)	757-767
Number of pages	11
Journal	Social Behavior and Personality
Volume	42
Issue number	5
DOIs	https://doi.org/10.2224/sbp.2014.42.5.757
Publication status	Published - Dec 2014

Access to Document

@article{38319c72416846c99c76f9949f151320,

title = "Service quality, perceived value, customer satisfaction, and behavioral intention among fitness center members aged 60 years and over",

author = "Yu, {Hyun Soon} and Zhang, {James J.} and Kim, {Dae Hyun} and Chen, {Kuan Chou} and Chris Henderson and Min, {Sophia D.} and Haiyan Huang",

year = "2014",

month = dec,

doi = "10.2224/sbp.2014.42.5.757",

language = "English",

volume = "42",

pages = "757--767",

journal = "Social Behavior and Personality",

issn = "0301-2212",

publisher = "Society for Personal Research",

number = "5",

}

TY - JOUR

T1 - Service quality, perceived value, customer satisfaction, and behavioral intention among fitness center members aged 60 years and over

AU - Yu, Hyun Soon

AU - Zhang, James J.

AU - Kim, Dae Hyun

AU - Chen, Kuan Chou

AU - Henderson, Chris

AU - Min, Sophia D.

AU - Huang, Haiyan

PY - 2014/12

Y1 - 2014/12

U2 - 10.2224/sbp.2014.42.5.757

DO - 10.2224/sbp.2014.42.5.757

M3 - Journal article

SN - 0301-2212

VL - 42

SP - 757

EP - 767

JO - Social Behavior and Personality

JF - Social Behavior and Personality

IS - 5

ER -