Self-love's lost labor: Narcissism exacerbates incivility's effects on engagement and performance

Amy Y Y CHEN*, D. Lance Ferris, Ho Kwong Kwan

*Corresponding author for this work

Research output: Contribution to conferencePaperpeer-review

Abstract

We examine for whom, and why, workplace incivility relates to employee task performance. In so doing, we provide a novel motivational framework to account for the effects of incivility on task performance, and tests a previously unexamined moderating mechanism. In particular, we predict that work engagement will mediate the effects of incivility on task performance, but that this mediated effect only occurs when the target of incivility is highly narcissistic. Using multi-wave, multi-source data collected over 6 months in China, our results provide full support for our hypotheses, addressing untested theoretical predictions and providing new theoretical directions for incivility research.

Original languageEnglish
DOIs
Publication statusPublished - 2011
Event71st Annual Meeting of the Academy of Management - West Meets East: Enlightening, Balancing, Transcending, AOM 2011 - San Antonio, TX, United States
Duration: 12 Aug 201116 Aug 2011

Conference

Conference71st Annual Meeting of the Academy of Management - West Meets East: Enlightening, Balancing, Transcending, AOM 2011
Country/TerritoryUnited States
CitySan Antonio, TX
Period12/08/1116/08/11

Scopus Subject Areas

  • Management Information Systems
  • Management of Technology and Innovation
  • Industrial relations

User-Defined Keywords

  • Engagement
  • Incivility
  • Narcissism

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