Self-Disclosure and AI Conversational Agents in Healthcare Contexts: A Systematic Review and Meta-Analysis

Yajing LU*, Xiyuan ZHOU, Guangchao C. FENG

*Corresponding author for this work

Research output: Contribution to conferenceConference paperpeer-review

Abstract

The rising digital technology of artificial intelligence (AI) and large language models (LLM) has opened new opportunities for personalized support in healthcare contexts. This study systematically retrieved 2,197 citations through database searching and synthesized findings from 21 empirical quantitative studies using both systematic review and meta- analytic techniques. Relying on theoretical foundations, including the Computers Are Social Actors (CASA) paradigm, social presence theory, social penetration theory, and social exchange theory, this article proposes an integrated theoretical model. Through meta- analysis, the study quantitatively summarizes the existing knowledge on self-disclosure and critically identifies the major factors that contribute to self-disclosure in human-AI interactions in healthcare contexts, as well as the potential AI-related and health-related psychological outcomes. Contributions and limitations are discussed.
Original languageEnglish
Publication statusPublished - Jun 2025
Event75th Annual International Communication Association Conference, ICA 2025 - Hyatt Regency Denver, Denver, United States
Duration: 12 Jun 202516 Jun 2025
https://www.icahdq.org/mpage/ICA25 (Conference website)
https://cdn.ymaws.com/www.icahdq.org/resource/resmgr/conference/2025/ICA25_Abstracts_Program.pdf (Conference program)

Conference

Conference75th Annual International Communication Association Conference, ICA 2025
Country/TerritoryUnited States
CityDenver
Period12/06/2516/06/25
Internet address

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