Revisiting user engagement: Concepts, themes, and opportunities

Ayoung Suh; Christy M K Cheung

Revisiting user engagement: Concepts, themes, and opportunities

Ayoung Suh, Christy M K Cheung

School of Business

Research output: Contribution to conference › Conference paper › peer-review

4 Citations (Scopus)

Abstract

Given the proliferation of information technology (IT), the growing research interest across diverse disciplines in user engagement with IT is unsurprising. However, defining, designing for, and evaluating user engagement remain complex issues within the information systems community, prompting researchers to call for a systematic understanding of these areas. To bridge this gap, this review presents an analysis of the main themes of 59 empirical studies focusing on the conceptualization, operationalization, antecedents, consequences, and forms of user engagement. Based on the findings of this review, opportunities for future research that address study settings, emerging technologies, the factor structure and forms of user engagement, as well as user engagement frameworks, are presented. As technological advances continue to shape how users engage with IT, the concept of user engagement should be refined and elaborated on according to the research context.

Original language	English
Publication status	Published - Jul 2019
Event	23rd Pacific Asia Conference on Information Systems, PACIS 2019: Secure ICT Platform for the 4th Industrial Revolution - Xi'an, China Duration: 8 Jul 2019 → 12 Jul 2019

Conference

Conference	23rd Pacific Asia Conference on Information Systems, PACIS 2019
Abbreviated title	PACIS
Country/Territory	China
City	Xi'an
Period	8/07/19 → 12/07/19
Other	Pacific Asia Conference on Information Systems (PACIS 2019) was held at X'ian, China. PACIS is the main international Information Systems (IS) conference in the Pacific Asia Region. The primary purpose of PACIS is to enable regional and international Information Systems researchers and practitioners to meet in an annual forum that maximizes the opportunity for the exchange of information. The world’s Information Systems industry and research specialists, and academia are cordially invited to participate in a wealth of presentation, tutorials, special sessions and social activities for the advancement of Information Systems and Management. The proceedings contain 250+ published articles and 20+ doctoral consortium articles.

Scopus Subject Areas

Information Systems

User-Defined Keywords

Literature review
Qualitative approach
Thematic analysis
User engagement

Cite this

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title = "Revisiting user engagement: Concepts, themes, and opportunities",

abstract = "Given the proliferation of information technology (IT), the growing research interest across diverse disciplines in user engagement with IT is unsurprising. However, defining, designing for, and evaluating user engagement remain complex issues within the information systems community, prompting researchers to call for a systematic understanding of these areas. To bridge this gap, this review presents an analysis of the main themes of 59 empirical studies focusing on the conceptualization, operationalization, antecedents, consequences, and forms of user engagement. Based on the findings of this review, opportunities for future research that address study settings, emerging technologies, the factor structure and forms of user engagement, as well as user engagement frameworks, are presented. As technological advances continue to shape how users engage with IT, the concept of user engagement should be refined and elaborated on according to the research context.",

keywords = "Literature review, Qualitative approach, Thematic analysis, User engagement",

author = "Ayoung Suh and Cheung, {Christy M K}",

note = "Funding Information: This research was partly supported by the UGC Teaching and Learning Grant titled “Developing Multidisciplinary and Multicultural Competences through Gamification and Challenge-based Collaborative Learning” Funding Information: This research was supported by grant No. CityU 11505118 from the Research Grants Council of the Hong Kong SAR and the grant from the Centre for Applied Computing and Interactive Media (ACIM) of School of Creative Media, City University of Hong Kong.; 23rd Pacific Asia Conference on Information Systems, PACIS 2019 : Secure ICT Platform for the 4th Industrial Revolution, PACIS ; Conference date: 08-07-2019 Through 12-07-2019",

year = "2019",

month = jul,

language = "English",

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T1 - Revisiting user engagement

T2 - 23rd Pacific Asia Conference on Information Systems, PACIS 2019

AU - Suh, Ayoung

AU - Cheung, Christy M K

N1 - Funding Information: This research was partly supported by the UGC Teaching and Learning Grant titled “Developing Multidisciplinary and Multicultural Competences through Gamification and Challenge-based Collaborative Learning” Funding Information: This research was supported by grant No. CityU 11505118 from the Research Grants Council of the Hong Kong SAR and the grant from the Centre for Applied Computing and Interactive Media (ACIM) of School of Creative Media, City University of Hong Kong.

PY - 2019/7

Y1 - 2019/7

N2 - Given the proliferation of information technology (IT), the growing research interest across diverse disciplines in user engagement with IT is unsurprising. However, defining, designing for, and evaluating user engagement remain complex issues within the information systems community, prompting researchers to call for a systematic understanding of these areas. To bridge this gap, this review presents an analysis of the main themes of 59 empirical studies focusing on the conceptualization, operationalization, antecedents, consequences, and forms of user engagement. Based on the findings of this review, opportunities for future research that address study settings, emerging technologies, the factor structure and forms of user engagement, as well as user engagement frameworks, are presented. As technological advances continue to shape how users engage with IT, the concept of user engagement should be refined and elaborated on according to the research context.

AB - Given the proliferation of information technology (IT), the growing research interest across diverse disciplines in user engagement with IT is unsurprising. However, defining, designing for, and evaluating user engagement remain complex issues within the information systems community, prompting researchers to call for a systematic understanding of these areas. To bridge this gap, this review presents an analysis of the main themes of 59 empirical studies focusing on the conceptualization, operationalization, antecedents, consequences, and forms of user engagement. Based on the findings of this review, opportunities for future research that address study settings, emerging technologies, the factor structure and forms of user engagement, as well as user engagement frameworks, are presented. As technological advances continue to shape how users engage with IT, the concept of user engagement should be refined and elaborated on according to the research context.

KW - Literature review

KW - Qualitative approach

KW - Thematic analysis

KW - User engagement

UR - http://www.scopus.com/inward/record.url?scp=85089213256&partnerID=8YFLogxK

M3 - Conference paper

AN - SCOPUS:85089213256

Y2 - 8 July 2019 through 12 July 2019

ER -

Revisiting user engagement: Concepts, themes, and opportunities

Abstract

Conference

Scopus Subject Areas

User-Defined Keywords

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