Revisiting user engagement: Concepts, themes, and opportunities

Ayoung Suh, Christy M K Cheung

Research output: Chapter in book/report/conference proceedingConference proceedingpeer-review

6 Citations (Scopus)


Given the proliferation of information technology (IT), the growing research interest across diverse disciplines in user engagement with IT is unsurprising. However, defining, designing for, and evaluating user engagement remain complex issues within the information systems community, prompting researchers to call for a systematic understanding of these areas. To bridge this gap, this review presents an analysis of the main themes of 59 empirical studies focusing on the conceptualization, operationalization, antecedents, consequences, and forms of user engagement. Based on the findings of this review, opportunities for future research that address study settings, emerging technologies, the factor structure and forms of user engagement, as well as user engagement frameworks, are presented. As technological advances continue to shape how users engage with IT, the concept of user engagement should be refined and elaborated on according to the research context.

Original languageEnglish
Title of host publicationPACIS 2019 Proceedings
PublisherAssociation for Information Systems
Number of pages14
Publication statusPublished - Jul 2019
Event23rd Pacific Asia Conference on Information Systems, PACIS 2019: Secure ICT Platform for the 4th Industrial Revolution - Xi'an, China
Duration: 8 Jul 201912 Jul 2019

Publication series

NamePacific Asia Conference on Information Systems


Conference23rd Pacific Asia Conference on Information Systems, PACIS 2019
Internet address

Scopus Subject Areas

  • Information Systems

User-Defined Keywords

  • Literature review
  • Qualitative approach
  • Thematic analysis
  • User engagement


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