Revisiting user engagement: Concepts, themes, and opportunities

Ayoung Suh, Christy M K Cheung

Research output: Contribution to conferenceConference paperpeer-review

4 Citations (Scopus)


Given the proliferation of information technology (IT), the growing research interest across diverse disciplines in user engagement with IT is unsurprising. However, defining, designing for, and evaluating user engagement remain complex issues within the information systems community, prompting researchers to call for a systematic understanding of these areas. To bridge this gap, this review presents an analysis of the main themes of 59 empirical studies focusing on the conceptualization, operationalization, antecedents, consequences, and forms of user engagement. Based on the findings of this review, opportunities for future research that address study settings, emerging technologies, the factor structure and forms of user engagement, as well as user engagement frameworks, are presented. As technological advances continue to shape how users engage with IT, the concept of user engagement should be refined and elaborated on according to the research context.

Original languageEnglish
Publication statusPublished - Jul 2019
Event23rd Pacific Asia Conference on Information Systems, PACIS 2019: Secure ICT Platform for the 4th Industrial Revolution - Xi'an, China
Duration: 8 Jul 201912 Jul 2019


Conference23rd Pacific Asia Conference on Information Systems, PACIS 2019
Abbreviated titlePACIS
OtherPacific Asia Conference on Information Systems (PACIS 2019) was held at X'ian, China. PACIS is the main international Information Systems (IS) conference in the Pacific Asia Region. The primary purpose of PACIS is to enable regional and international Information Systems researchers and practitioners to meet in an annual forum that maximizes the opportunity for the exchange of information. The world’s Information Systems industry and research specialists, and academia are cordially invited to participate in a wealth of presentation, tutorials, special sessions and social activities for the advancement of Information Systems and Management.
The proceedings contain 250+ published articles and 20+ doctoral consortium articles.

Scopus Subject Areas

  • Information Systems

User-Defined Keywords

  • Literature review
  • Qualitative approach
  • Thematic analysis
  • User engagement


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