Revisiting user engagement: Concepts, themes, and opportunities

Ayoung Suh; Christy M K Cheung

Revisiting user engagement: Concepts, themes, and opportunities

Ayoung Suh, Christy M K Cheung

School of Business

Research output: Chapter in book/report/conference proceeding › Conference proceeding › peer-review

7 Citations (Scopus)

Abstract

Given the proliferation of information technology (IT), the growing research interest across diverse disciplines in user engagement with IT is unsurprising. However, defining, designing for, and evaluating user engagement remain complex issues within the information systems community, prompting researchers to call for a systematic understanding of these areas. To bridge this gap, this review presents an analysis of the main themes of 59 empirical studies focusing on the conceptualization, operationalization, antecedents, consequences, and forms of user engagement. Based on the findings of this review, opportunities for future research that address study settings, emerging technologies, the factor structure and forms of user engagement, as well as user engagement frameworks, are presented. As technological advances continue to shape how users engage with IT, the concept of user engagement should be refined and elaborated on according to the research context.

Original language	English
Title of host publication	PACIS 2019 Proceedings
Publisher	Association for Information Systems
Number of pages	14
Publication status	Published - Jul 2019
Event	23rd Pacific Asia Conference on Information Systems, PACIS 2019: Secure ICT Platform for the 4th Industrial Revolution - Xi'an, China Duration: 8 Jul 2019 → 12 Jul 2019 https://aisel.aisnet.org/pacis2019/

Publication series

Name	Pacific Asia Conference on Information Systems

Conference

Conference	23rd Pacific Asia Conference on Information Systems, PACIS 2019
Country/Territory	China
City	Xi'an
Period	8/07/19 → 12/07/19
Internet address	https://aisel.aisnet.org/pacis2019/

Scopus Subject Areas

Information Systems

User-Defined Keywords

Literature review
Qualitative approach
Thematic analysis
User engagement

Access to Document

https://aisel.aisnet.org/pacis2019/150/

Cite this

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title = "Revisiting user engagement: Concepts, themes, and opportunities",

abstract = "Given the proliferation of information technology (IT), the growing research interest across diverse disciplines in user engagement with IT is unsurprising. However, defining, designing for, and evaluating user engagement remain complex issues within the information systems community, prompting researchers to call for a systematic understanding of these areas. To bridge this gap, this review presents an analysis of the main themes of 59 empirical studies focusing on the conceptualization, operationalization, antecedents, consequences, and forms of user engagement. Based on the findings of this review, opportunities for future research that address study settings, emerging technologies, the factor structure and forms of user engagement, as well as user engagement frameworks, are presented. As technological advances continue to shape how users engage with IT, the concept of user engagement should be refined and elaborated on according to the research context.",

keywords = "Literature review, Qualitative approach, Thematic analysis, User engagement",

author = "Ayoung Suh and Cheung, {Christy M K}",

note = "Funding Information: This research was partly supported by the UGC Teaching and Learning Grant titled “Developing Multidisciplinary and Multicultural Competences through Gamification and Challenge-based Collaborative Learning” Funding Information: This research was supported by grant No. CityU 11505118 from the Research Grants Council of the Hong Kong SAR and the grant from the Centre for Applied Computing and Interactive Media (ACIM) of School of Creative Media, City University of Hong Kong.; 23rd Pacific Asia Conference on Information Systems, PACIS 2019 : Secure ICT Platform for the 4th Industrial Revolution ; Conference date: 08-07-2019 Through 12-07-2019",

year = "2019",

month = jul,

language = "English",

series = "Pacific Asia Conference on Information Systems",

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AU - Suh, Ayoung

AU - Cheung, Christy M K

N1 - Funding Information: This research was partly supported by the UGC Teaching and Learning Grant titled “Developing Multidisciplinary and Multicultural Competences through Gamification and Challenge-based Collaborative Learning” Funding Information: This research was supported by grant No. CityU 11505118 from the Research Grants Council of the Hong Kong SAR and the grant from the Centre for Applied Computing and Interactive Media (ACIM) of School of Creative Media, City University of Hong Kong.

PY - 2019/7

Y1 - 2019/7

N2 - Given the proliferation of information technology (IT), the growing research interest across diverse disciplines in user engagement with IT is unsurprising. However, defining, designing for, and evaluating user engagement remain complex issues within the information systems community, prompting researchers to call for a systematic understanding of these areas. To bridge this gap, this review presents an analysis of the main themes of 59 empirical studies focusing on the conceptualization, operationalization, antecedents, consequences, and forms of user engagement. Based on the findings of this review, opportunities for future research that address study settings, emerging technologies, the factor structure and forms of user engagement, as well as user engagement frameworks, are presented. As technological advances continue to shape how users engage with IT, the concept of user engagement should be refined and elaborated on according to the research context.

AB - Given the proliferation of information technology (IT), the growing research interest across diverse disciplines in user engagement with IT is unsurprising. However, defining, designing for, and evaluating user engagement remain complex issues within the information systems community, prompting researchers to call for a systematic understanding of these areas. To bridge this gap, this review presents an analysis of the main themes of 59 empirical studies focusing on the conceptualization, operationalization, antecedents, consequences, and forms of user engagement. Based on the findings of this review, opportunities for future research that address study settings, emerging technologies, the factor structure and forms of user engagement, as well as user engagement frameworks, are presented. As technological advances continue to shape how users engage with IT, the concept of user engagement should be refined and elaborated on according to the research context.

KW - Literature review

KW - Qualitative approach

KW - Thematic analysis

KW - User engagement

UR - http://www.scopus.com/inward/record.url?scp=85089213256&partnerID=8YFLogxK

M3 - Conference proceeding

AN - SCOPUS:85089213256

T3 - Pacific Asia Conference on Information Systems

BT - PACIS 2019 Proceedings

PB - Association for Information Systems

Y2 - 8 July 2019 through 12 July 2019

ER -

Revisiting user engagement: Concepts, themes, and opportunities

Abstract

Publication series

Conference

Scopus Subject Areas

User-Defined Keywords

Access to Document

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Cite this