Relational Empowerment of Customer-contact Employees - a neglected facet of empowerment

Henry Fock, Michael K. Hui, Kevin Y. Au

    Research output: Contribution to conferencePaperpeer-review

    Original languageEnglish
    Publication statusPublished - Oct 2007
    Event16th AMA Annual Frontiers in Service Conference - San Francisco, California, United States
    Duration: 4 Oct 20077 Oct 2007

    Conference

    Conference16th AMA Annual Frontiers in Service Conference
    Country/TerritoryUnited States
    CitySan Francisco, California
    Period4/10/077/10/07

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