Relational Empowerment of Customer-contact Employees - a neglected facet of empowerment

Henry Fock, Michael K. Hui, Kevin Y. Au

Research output: Contribution to conference › Paper › peer-review

Original language	English
Publication status	Published - Oct 2007
Event	16th AMA Annual Frontiers in Service Conference - San Francisco, California, United States Duration: 4 Oct 2007 → 7 Oct 2007

Conference	16th AMA Annual Frontiers in Service Conference
Country/Territory	United States
City	San Francisco, California
Period	4/10/07 → 7/10/07

Cite this

@conference{b42b9464a30b4dd5acf15df446547d54,

title = "Relational Empowerment of Customer-contact Employees - a neglected facet of empowerment",

author = "Henry Fock and Hui, {Michael K.} and Au, {Kevin Y.}",

year = "2007",

month = oct,

language = "English",

note = "16th AMA Annual Frontiers in Service Conference ; Conference date: 04-10-2007 Through 07-10-2007",

}