Relational Empowerment of Customer-contact Employees - a neglected facet of empowerment

Henry Fock, Michael K. Hui, Kevin Y. Au

Research output: Contribution to conferencePaperpeer-review

Original languageEnglish
Publication statusPublished - Oct 2007
Event16th AMA Annual Frontiers in Service Conference - San Francisco, California, United States
Duration: 4 Oct 20077 Oct 2007

Conference

Conference16th AMA Annual Frontiers in Service Conference
Country/TerritoryUnited States
CitySan Francisco, California
Period4/10/077/10/07

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