Recovering Group Service Failures: Insights from Two Studies

Alex S L Tsang, Yuanyuan Zhou, Minxue Huang, Nan Zhou, Chenting Su

Research output: Contribution to conference › Conference paper › peer-review

Original language	English
Publication status	Published - Dec 2014
Event	5th World Business Ethics Forum - Macau , China Duration: 9 Dec 2014 → 11 Dec 2014 https://www.um.edu.mo/fba/wbef2014/

Conference	5th World Business Ethics Forum
Country/Territory	China
City	Macau
Period	9/12/14 → 11/12/14
Internet address	https://www.um.edu.mo/fba/wbef2014/

Cite this

@conference{e29c4183e360420ab88beaa62c8852ad,

title = "Recovering Group Service Failures: Insights from Two Studies",

author = "Tsang, {Alex S L} and Yuanyuan Zhou and Minxue Huang and Nan Zhou and Chenting Su",

year = "2014",

month = dec,

language = "English",

note = "5th World Business Ethics Forum ; Conference date: 09-12-2014 Through 11-12-2014",

url = "https://www.um.edu.mo/fba/wbef2014/",

}