Recovering Group Service Failures: Insights from Two Studies

Alex S L Tsang, Yuanyuan Zhou, Minxue Huang, Nan Zhou, Chenting Su

    Research output: Contribution to conferencePaperpeer-review

    Original languageEnglish
    Publication statusPublished - Dec 2014
    Event5th World Business Ethics Forum - Macau , China
    Duration: 9 Dec 201411 Dec 2014
    https://www.um.edu.mo/fba/wbef2014/

    Conference

    Conference5th World Business Ethics Forum
    Country/TerritoryChina
    CityMacau
    Period9/12/1411/12/14
    Internet address

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