Abstract
One way to enhance the success of supply chain is through the adoption of e-logistics. Much literature discusss the success stories of supply chain, it is however lacked of the determination of its success factors in the e-logistics environment. Extranet is considered as an enabler/system that could enrich the betterment of service quality in e-logistics. This paper identifies four success factors influencing to the success of Extranet; namely the quality of system, information, service and work performance. Furthermore, the analysis on its significant decision variables in each success factor through the concept of SERVQUAL is also presented.
| Original language | English |
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| Title of host publication | ICEB 2002 Proceedings |
| Publisher | Association for Information Systems |
| Number of pages | 4 |
| Publication status | Published - 10 Dec 2002 |
| Event | 2nd International Conference on Electronic Business, ICEB 2002 - Grand Hotel, Taipei, Taiwan, China Duration: 10 Dec 2002 → 13 Dec 2002 https://iceb.johogo.com/proceedings/2002/ICEB%202002%20Proceedings.html (Link to conference website) https://iceb.johogo.com/proceedings/ICEB-2002.pdf (Link to conference programme) |
Publication series
| Name | Proceedings of International Conference on Electronic Business, ICEB |
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| ISSN (Print) | 1683-0040 |
Conference
| Conference | 2nd International Conference on Electronic Business, ICEB 2002 |
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| Country/Territory | Taiwan, China |
| City | Taipei |
| Period | 10/12/02 → 13/12/02 |
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