Pedagogy of business English to meet new trends of professional communication

Research output: Contribution to conferenceConference abstractpeer-review


The pressing need to bridge the gap between workplace communicative needs and curriculum development of business English (BE) courses has been documented in the literature. This study reports findings concerning the spoken and written communicative needs of Chinese professionals in Hong Kong, and what are considered most significant/challenging in workplace communication. Regarding the challenges/difficulties involved, seven factors were included for the participants to rank in the questionnaire: (a) language use; (b) target audience; (c) content; (d) structure; (e) cultural differences; (f) persuasiveness; and (g) non-verbal means of communication. The participants were 163 Chinese professionals from the 4 key industries in Hong Kong. They were invited to fill in a questionnaire and 66 of them joined a subsequent interview. Based on the findings, insights are developed as to what should be emphasized when teaching workplace English to meet the current trends of professional communication.
Original languageEnglish
Publication statusPublished - Jul 2021
Event29th MELTA International Conference 2021 - Online, Malaysia
Duration: 23 Jul 202125 Jul 2021 (Conference website) (Conference Program)


Conference29th MELTA International Conference 2021
Internet address

Scopus Subject Areas

  • Arts and Humanities(all)

User-Defined Keywords

  • business English courses
  • spoken communicative needs
  • written communicative needs
  • curriculum development


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