Pay for performance and work attitudes: The mediating role of employee-organization service value congruence

Flora CHIANG*, Thomas A. Birtch

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

28 Citations (Scopus)

Abstract

This study examined the mediating effects of employee-organization service value congruence on pay for performance and work attitudes. Using a sample drawn from the hotel industry, we found that when employees perceived a high PFP link they tended to exhibit more positive work attitudes. We also found that the relationship between PFP link and work attitudes was mediated by P-O fit. These findings offer new insights into the important role that reward practices such as PFP play in the alignment of employer-organization service quality values. In doing so, they also pave the way for future contributions in this novel and important area of service value congruence.

Original languageEnglish
Pages (from-to)632-640
Number of pages9
JournalInternational Journal of Hospitality Management
Volume29
Issue number4
DOIs
Publication statusPublished - Dec 2010

Scopus Subject Areas

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

User-Defined Keywords

  • P-O fit
  • Pay for performance
  • Service value congruence
  • Work attitudes

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