Pay for performance and work attitudes: The mediating role of employee-organization service value congruence

Flora CHIANG*, Thomas A. Birtch

*Corresponding author for this work

    Research output: Contribution to journalJournal articlepeer-review

    39 Citations (Scopus)

    Abstract

    This study examined the mediating effects of employee-organization service value congruence on pay for performance and work attitudes. Using a sample drawn from the hotel industry, we found that when employees perceived a high PFP link they tended to exhibit more positive work attitudes. We also found that the relationship between PFP link and work attitudes was mediated by P-O fit. These findings offer new insights into the important role that reward practices such as PFP play in the alignment of employer-organization service quality values. In doing so, they also pave the way for future contributions in this novel and important area of service value congruence.

    Original languageEnglish
    Pages (from-to)632-640
    Number of pages9
    JournalInternational Journal of Hospitality Management
    Volume29
    Issue number4
    DOIs
    Publication statusPublished - Dec 2010

    Scopus Subject Areas

    • Tourism, Leisure and Hospitality Management
    • Strategy and Management

    User-Defined Keywords

    • P-O fit
    • Pay for performance
    • Service value congruence
    • Work attitudes

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