TY - JOUR
T1 - Modeling Consumer Acceptance and Usage Behaviors of m-Health
T2 - An Integrated Model of Self-Determination Theory, Task–Technology Fit, and the Technology Acceptance Model
AU - Tao, Da
AU - Chen, Zhixi
AU - Qin, Mingfu
AU - Cheng, Miaoting
N1 - This research was funded by the Humanity and Social Science Youth Foundation of the Ministry of Education of China (20YJCZH146); the National Natural Science Foundation of China (72101161); the Science, Technology, and Innovation Commission of Shenzhen Municipality (20220810115236001 and 20200813225029002); Guangdong Basic and Applied Basic Research Foundation (2021A1515110081); and the Guangdong Planning Office of Philosophy and Social Science (GD22XJY12).
Publisher Copyright:
© 2023 by the authors.
PY - 2023/6/1
Y1 - 2023/6/1
N2 - Although mobile health (m-health) has great potential to reduce the cost of medical care and improve its quality and efficiency, it is not widely accepted by consumers. In addition, there is still a lack of comprehensive insight into m-health acceptance, especially among consumers with different demographic characteristics. This study aimed to explore the factors affecting consumers’ acceptance and usage behaviors of m-health and to examine whether their roles differ by demographic characteristics. A comprehensive m-health acceptance model was proposed by integrating factors from the Self-Determination Theory, Task–Technology Fit, and Technology Acceptance Model. Survey data were collected from 623 Chinese adults with at least 6 months of m-health usage experience and analyzed using structural equation modeling techniques. Multi-group analyses were performed to assess whether the model relationships were different across gender, age, and usage experience. The results indicated that relatedness and competence were significant motivational antecedents of perceived ease of use. Task–technology fit and the perceived ease of use significantly affected the perceived usefulness. The perceived ease of use and perceived usefulness were significant determinants of consumer usage behaviors of m-health and together explained 81% of its variance. Moreover, the relationships among autonomy, perceived usefulness, and usage behaviors of m-health were moderated by gender. Consumer usage behaviors of m-health were affected by factors such as self-motivation (i.e., relatedness and competence), technology perceptions (i.e., perceived ease of use and perceived usefulness), and task–technology fit. These findings provide a theoretical underpinning for future research on m-health acceptance and provide empirical evidence for practitioners to promote the better design and use of m-health for healthcare activities.
AB - Although mobile health (m-health) has great potential to reduce the cost of medical care and improve its quality and efficiency, it is not widely accepted by consumers. In addition, there is still a lack of comprehensive insight into m-health acceptance, especially among consumers with different demographic characteristics. This study aimed to explore the factors affecting consumers’ acceptance and usage behaviors of m-health and to examine whether their roles differ by demographic characteristics. A comprehensive m-health acceptance model was proposed by integrating factors from the Self-Determination Theory, Task–Technology Fit, and Technology Acceptance Model. Survey data were collected from 623 Chinese adults with at least 6 months of m-health usage experience and analyzed using structural equation modeling techniques. Multi-group analyses were performed to assess whether the model relationships were different across gender, age, and usage experience. The results indicated that relatedness and competence were significant motivational antecedents of perceived ease of use. Task–technology fit and the perceived ease of use significantly affected the perceived usefulness. The perceived ease of use and perceived usefulness were significant determinants of consumer usage behaviors of m-health and together explained 81% of its variance. Moreover, the relationships among autonomy, perceived usefulness, and usage behaviors of m-health were moderated by gender. Consumer usage behaviors of m-health were affected by factors such as self-motivation (i.e., relatedness and competence), technology perceptions (i.e., perceived ease of use and perceived usefulness), and task–technology fit. These findings provide a theoretical underpinning for future research on m-health acceptance and provide empirical evidence for practitioners to promote the better design and use of m-health for healthcare activities.
KW - demographic characteristics
KW - m-health
KW - self-determination theory
KW - task–technology fit
KW - technology acceptance
UR - http://www.scopus.com/inward/record.url?scp=85163067544&partnerID=8YFLogxK
UR - https://www.mdpi.com/2227-9032/11/11/1550
U2 - 10.3390/healthcare11111550
DO - 10.3390/healthcare11111550
M3 - Journal article
AN - SCOPUS:85163067544
SN - 2227-9032
VL - 11
JO - Healthcare (Switzerland)
JF - Healthcare (Switzerland)
IS - 11
M1 - 1550
ER -
