Mobile instant messaging use and social capital: Direct and indirect associations with employee outcomes

Vivian C SHEER, Ronald E. Rice*

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

52 Citations (Scopus)
1 Downloads (Pure)

Abstract

This study explores how mobile instant messaging use, affordances, and social capital may directly and indirectly influence positive employee outcomes. A field survey of 245 Hong Kong real estate agents showed that their mobile instant messaging (MIM) use and affordances were positively associated with job performance, job satisfaction, and relational satisfaction, and with online bridging and bonding social capital. While bridging capital was not associated with any of the three outcomes, bonding social capital was positively related to the two satisfaction measures. However (with one small exception), neither type of social capital mediated relationships between MIM use and affordances, and employee outcomes.

Original languageEnglish
Pages (from-to)90-102
Number of pages13
JournalInformation and Management
Volume54
Issue number1
DOIs
Publication statusPublished - 1 Jan 2017

Scopus Subject Areas

  • Management Information Systems
  • Information Systems
  • Information Systems and Management

User-Defined Keywords

  • Affordances
  • Job satisfaction
  • Mobile instant messaging
  • Performance
  • Relational satisfaction
  • Social capital

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