Managing taxi service operations based on the automatic vehicle location and dispatch system and wireless communication technology

Victor LIAO*

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

4 Citations (Scopus)

Abstract

This paper explores taxi service operations management based on the automatic vehicle location and dispatch system and wireless communication technology. With the implementation of the system, the taxi companies have enhanced service operations in terms of the efficiency of processing taxi reservations and dispatching taxi vehicles. In particular, they are able to offer timely and quality service to many different customers who request for taxi services at different locations. The wireless communications and human-system interactions of the taxi dispatch process have been discussed. The findings have managerial implications for improving service operations of public transport in different contexts.

Original languageEnglish
Pages (from-to)52-59
Number of pages8
JournalInternational Journal of Services and Operations Management
Volume9
Issue number1
DOIs
Publication statusPublished - May 2011

Scopus Subject Areas

  • Management Science and Operations Research
  • Industrial and Manufacturing Engineering
  • Management of Technology and Innovation

User-Defined Keywords

  • Public transport
  • Service operations management
  • Singapore
  • Taxi
  • Wireless communication technology

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