Managing supply chain relationships in the hospitality services: An empirical study of hotels and restaurants

Xinping SHI*, Victor LIAO

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

28 Citations (Scopus)

Abstract

Limited research examines the effects of interorganizational trust and interdependence on the relationship quality between supply chain partners in the hospitality services. It is also not well understood how the interorganizational joint team manages the relationships between hospitality firms and their suppliers. Drawing on the social exchange theory and the resource dependence theory, we propose a model and hypotheses to articulate the mediation effect of joint teamwork on the relationships between interorganizational trust, interdependence, and relationship quality. We rigorously analyze survey data from hotel and restaurant procurement managers. Our findings confirm that interorganizational trust and interdependence have significant effects on joint teamwork. Meanwhile, the teamwork mediates the effects of interorganizational trust and interdependence on relationship quality. Our work enriches the understanding of supply chain relationships in the hospitality services, and provides meaningful insights for the hospitality firms to manage supply chains. Finally, we conclude our work with suggestions for future research.

Original languageEnglish
Pages (from-to)112-121
Number of pages10
JournalInternational Journal of Hospitality Management
Volume35
DOIs
Publication statusPublished - Dec 2013

Scopus Subject Areas

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

User-Defined Keywords

  • Hotels
  • Interdependence
  • Interorganizational relationship
  • Interorganizational trust
  • Joint teamwork
  • Relationship quality
  • Restaurants

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