Managing Media Relationships Among Asian Organizations: A Grounded Theory Approach

Liane W.Y. Lee, Leslie S.C. Yip, Kara Chan*, Bradley R. Barnes

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

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Abstract

Asian organizations need to engage media to establish trust and reputation. This research examines the phenomenon of press engagement, focusing on the relationship between public relations professionals of organizations and journalists. The study draws on both the public relations and relationship marketing literature to examine the efficacy surrounding various press engagement strategies. Eighteen in-depth interviews were conducted with journalists from broadcast, print, and online media in Hong Kong. The results were analyzed using a grounded theory approach. Four press engagement themes emerged, including role reinforcement, responsiveness, social justice and segregation. These themes provide guidance for Asian businesses and organizations to develop their media relationship strategies. As there is no study that has investigated PR-journalist dyad relationships from the angle of the PR and customer engagement literature, this study offers new insights on organizational relationship marketing within a corporate communication context.
Original languageEnglish
Pages (from-to)48-67
Number of pages20
JournalAsian Journal of Business Research
Volume12
Issue number2
Publication statusPublished - May 2022

Scopus Subject Areas

  • Business, Management and Accounting (miscellaneous)
  • Communication

User-Defined Keywords

  • Corporate communication
  • Public relations
  • Relationship marketing
  • Media practices
  • Grounded theory

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