Managers' conflict management styles and employee attitudinal outcomes: The mediating role of trust

Ka Wai Chan; Xu Huang; Peng Man Ng

doi:10.1007/s10490-007-9037-4

Managers' conflict management styles and employee attitudinal outcomes: The mediating role of trust

Ka Wai Chan^*, Xu Huang, Peng Man Ng

^*Corresponding author for this work

Department of Management, Marketing and Information Systems

Research output: Contribution to journal › Journal article › peer-review

42 Citations (Scopus)

Abstract

This study examines the mediating effects of trust on the relationships between manager’s conflict management styles (CMS) and employee attitudinal outcomes, as well as identifies the potential deviations in the areas of CMS and trust from the west in Chinese culture. One hundred sixty-nine employees in Guangzhou of China participated. As predicted, Integrating CMS of managers is found significantly correlated to trust and subordinates’ job satisfaction and turnover intention. Trust fully mediates the link between Integrating CMS and subordinates attitudinal outcomes. Results also support the expectations concerning the deviations on the impacts of the uncooperative CMS on subordinates under Chinese culture. Discussion and implications are presented.

Original language	English
Pages (from-to)	277-295
Number of pages	19
Journal	Asia Pacific Journal of Management
Volume	25
Issue number	2
Early online date	28 Mar 2007
DOIs	https://doi.org/10.1007/s10490-007-9037-4
Publication status	Published - Jun 2008

Scopus Subject Areas

Business and International Management
Economics, Econometrics and Finance (miscellaneous)
Strategy and Management

User-Defined Keywords

Conflict management styles
Trust
Turnover intention
Job satisfaction
Chinese culture

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10.1007/s10490-007-9037-4

Cite this

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title = "Managers' conflict management styles and employee attitudinal outcomes: The mediating role of trust",

abstract = "This study examines the mediating effects of trust on the relationships between manager{\textquoteright}s conflict management styles (CMS) and employee attitudinal outcomes, as well as identifies the potential deviations in the areas of CMS and trust from the west in Chinese culture. One hundred sixty-nine employees in Guangzhou of China participated. As predicted, Integrating CMS of managers is found significantly correlated to trust and subordinates{\textquoteright} job satisfaction and turnover intention. Trust fully mediates the link between Integrating CMS and subordinates attitudinal outcomes. Results also support the expectations concerning the deviations on the impacts of the uncooperative CMS on subordinates under Chinese culture. Discussion and implications are presented.",

keywords = "Conflict management styles, Trust, Turnover intention, Job satisfaction, Chinese culture",

author = "Chan, {Ka Wai} and Xu Huang and Ng, {Peng Man}",

note = "Funding Information: The authors appreciate the valuable comments of the editor and the two anonymous reviewers on an earlier version of this paper. We would also like to thank the research committee of the University of Macau for funding this project. K.W.Chan(*) . P. M. Ng Faculty of Business Administration, University of Macau, Taipa, Macau e-mail: [email protected]",

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doi = "10.1007/s10490-007-9037-4",

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pages = "277--295",

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AU - Chan, Ka Wai

AU - Huang, Xu

AU - Ng, Peng Man

N1 - Funding Information: The authors appreciate the valuable comments of the editor and the two anonymous reviewers on an earlier version of this paper. We would also like to thank the research committee of the University of Macau for funding this project. K.W.Chan(*) . P. M. Ng Faculty of Business Administration, University of Macau, Taipa, Macau e-mail: [email protected]

PY - 2008/6

Y1 - 2008/6

N2 - This study examines the mediating effects of trust on the relationships between manager’s conflict management styles (CMS) and employee attitudinal outcomes, as well as identifies the potential deviations in the areas of CMS and trust from the west in Chinese culture. One hundred sixty-nine employees in Guangzhou of China participated. As predicted, Integrating CMS of managers is found significantly correlated to trust and subordinates’ job satisfaction and turnover intention. Trust fully mediates the link between Integrating CMS and subordinates attitudinal outcomes. Results also support the expectations concerning the deviations on the impacts of the uncooperative CMS on subordinates under Chinese culture. Discussion and implications are presented.

AB - This study examines the mediating effects of trust on the relationships between manager’s conflict management styles (CMS) and employee attitudinal outcomes, as well as identifies the potential deviations in the areas of CMS and trust from the west in Chinese culture. One hundred sixty-nine employees in Guangzhou of China participated. As predicted, Integrating CMS of managers is found significantly correlated to trust and subordinates’ job satisfaction and turnover intention. Trust fully mediates the link between Integrating CMS and subordinates attitudinal outcomes. Results also support the expectations concerning the deviations on the impacts of the uncooperative CMS on subordinates under Chinese culture. Discussion and implications are presented.

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KW - Trust

KW - Turnover intention

KW - Job satisfaction

KW - Chinese culture

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DO - 10.1007/s10490-007-9037-4

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JO - Asia Pacific Journal of Management

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Managers' conflict management styles and employee attitudinal outcomes: The mediating role of trust

Abstract

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