Levels of Public Trust as the driver of Citizens' Perceptions of Smart Cities: The case of Hong Kong

Calvin Ming Tsun Lai*, Alistair Cole

*Corresponding author for this work

    Research output: Contribution to journalConference articlepeer-review

    3 Citations (Scopus)
    34 Downloads (Pure)


    Social dynamic is gaining attention while discussing the holism of smart city development. Using Hong Kong’s smart city development as the case study, this paper aims to discover the influence of public trust on citizens’ perception of Hong Kong’s smart city performance in an international dimension, comparing with the smart city ranking by research agencies. Our central investigation further focuses on the association of public trust and digital trust, using COVID19 contact tracing app as an example. This paper uses data from a Hong Kong-based territory-wide survey in 2021 to conduct the analysis. The result suggests a positive relationship between public trust, subjective perception and digital trust, and supports that public acceptability is a cornerstone of an effective public policy.
    Original languageEnglish
    Pages (from-to)1919-1926
    Number of pages8
    JournalProcedia Computer Science
    Publication statusPublished - 19 Oct 2022
    Event26th International Conference on Knowledge-Based and Intelligent Information & Engineering Systems - Verona, Italy
    Duration: 7 Sept 20229 Sept 2022
    http://kes2022.kesinternational.org/ (Conference website)
    http://kes2022.kesinternational.org/KES22_programme_v5b.pdf (Conference program)
    https://www.sciencedirect.com/journal/procedia-computer-science/vol/207/suppl/C (Conference proceedings)

    Scopus Subject Areas

    • Social Sciences(all)

    User-Defined Keywords

    • citizen perception
    • digital trust
    • public trust
    • smart city development
    • smart city ranking


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