Key determinants of sustainable smartcard payment

Victor LIAO*, Xinping SHI, Wing Keung WONG

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

12 Citations (Scopus)


This paper aims at examining the sustainability of smartcard payment in retailing and consumer services. The analytical results of our survey data suggest that usefulness, ease of use, convenience, automatic add-value service, security, reliability, and participation of popular service providers have considerable effects on continuous use of smartcard payment. The present work empirically identifies and justifies the key determinants of sustainable smartcard payment from the consumer perspective. The findings provide managerial insights for the implementation of cutting-edge technology to enhance sales and service operations and make important contributions to research and practice in technology-based service innovation and service operations management.

Original languageEnglish
Pages (from-to)306-313
Number of pages8
JournalJournal of Retailing and Consumer Services
Issue number3
Publication statusPublished - May 2014

Scopus Subject Areas

  • Marketing

User-Defined Keywords

  • Key determinants
  • Retailing and consumer services
  • Service operations management
  • Smartcard payment
  • Technology-based service innovation


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