Key determinants of sustainable smartcard payment

Victor LIAO; Xinping SHI; Wing Keung WONG

doi:10.1016/j.jretconser.2014.02.001

Key determinants of sustainable smartcard payment

Victor LIAO^*, Xinping SHI, Wing Keung WONG

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

14 Citations (Scopus)

Abstract

This paper aims at examining the sustainability of smartcard payment in retailing and consumer services. The analytical results of our survey data suggest that usefulness, ease of use, convenience, automatic add-value service, security, reliability, and participation of popular service providers have considerable effects on continuous use of smartcard payment. The present work empirically identifies and justifies the key determinants of sustainable smartcard payment from the consumer perspective. The findings provide managerial insights for the implementation of cutting-edge technology to enhance sales and service operations and make important contributions to research and practice in technology-based service innovation and service operations management.

Original language	English
Pages (from-to)	306-313
Number of pages	8
Journal	Journal of Retailing and Consumer Services
Volume	21
Issue number	3
DOIs	https://doi.org/10.1016/j.jretconser.2014.02.001
Publication status	Published - May 2014

Scopus Subject Areas

Marketing

User-Defined Keywords

Key determinants
Retailing and consumer services
Service operations management
Smartcard payment
Technology-based service innovation

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10.1016/j.jretconser.2014.02.001

Cite this

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title = "Key determinants of sustainable smartcard payment",

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AB - This paper aims at examining the sustainability of smartcard payment in retailing and consumer services. The analytical results of our survey data suggest that usefulness, ease of use, convenience, automatic add-value service, security, reliability, and participation of popular service providers have considerable effects on continuous use of smartcard payment. The present work empirically identifies and justifies the key determinants of sustainable smartcard payment from the consumer perspective. The findings provide managerial insights for the implementation of cutting-edge technology to enhance sales and service operations and make important contributions to research and practice in technology-based service innovation and service operations management.

KW - Key determinants

KW - Retailing and consumer services

KW - Service operations management

KW - Smartcard payment

KW - Technology-based service innovation

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JO - Journal of Retailing and Consumer Services

JF - Journal of Retailing and Consumer Services

IS - 3

ER -

Key determinants of sustainable smartcard payment

Abstract

Scopus Subject Areas

User-Defined Keywords

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